Client Services Supervisor

Job Title: Client Services Supervisor

Location: Miami, FL

Type: Direct Hire

Compensation: $70,000.00 - $80,000.00

Work Model: Onsite

Hours: 40.0 hours per week

Responsibilities:

• Oversee the day-to-day activities of Housing Specialists within the housing services program, ensuring timely and effective service delivery to clients.

• Monitor caseloads and service outcomes to meet program goals and client needs.

• Conduct regular one-on-one meetings, providing coaching, training, and professional development opportunities.

• Complete annual performance evaluations and collaborate on individualized performance and development plans.

• Ensure compliance with all program requirements, including documentation standards, data entry, reporting, and funding guidelines.

• Assist with onboarding and training of new staff members.

• Foster a positive, collaborative team environment that supports staff morale and retention.

• Act as a liaison between frontline staff and upper management to communicate needs, challenges, and successes.

• Participate in case reviews, team meetings, and interdepartmental coordination for integrated client services.

• Address escalated client issues and provide guidance on complex cases.

• Support quality assurance initiatives through file audits, service reviews, and continuous improvement efforts.

• Stay informed on relevant housing policies, local resources, and best practices in service delivery.

Requirements:

• High school diploma or equivalent required; associate’s or bachelor’s degree in Social Work, Human Services, or related field strongly preferred.

• Minimum of 3 years of experience in social services or housing programs, with at least 1 year in a supervisory or leadership role.

• Must have Rent Calculation Certification.

• Strong understanding of housing systems, client-centered service delivery, and compliance requirements.

• Excellent communication, organizational, and leadership skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Proficiency with case management systems and Microsoft Office Suite.

• Demonstrated ability to work effectively with diverse populations and communities.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #562-Joule Staffing - Edison

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.