Help Desk/Desktop Support Analyst

Description

We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Indiana/Kentucky. This Long-term Contract position is ideal for someone with hands-on experience resolving everyday desktop and operating system issues while delivering responsive customer service. The person in this role will support a Windows-based environment, manage user access needs, and help maintain smooth day-to-day technology operations. Remote position with capability to travel to IN/KY clients (10% travel monthly).

Responsibilities:

• Respond to incoming service desk requests and provide timely technical assistance for hardware, software, and user access issues.

• Diagnose and resolve common problems related to Microsoft Windows systems, desktop performance, and end-user functionality.

• Support Windows 10 devices by identifying issues, applying fixes, and escalating more complex incidents when needed.

• Create, update, and close support tickets with clear documentation of actions taken and issue resolution.

• Assist with Active Directory tasks such as account support, password resets, and basic user access maintenance.

• Provide desk-side and remote support to employees to minimize downtime and restore productivity quickly.

• Help set up, configure, and maintain desktops, laptops, and peripheral devices in accordance with support standards

Requirements • At least 1 year of experience in help desk, desktop support, or a similar technical support role.

• Working knowledge of Active Directory in a user support environment.

• Experience supporting Microsoft Windows, including Windows 10 systems.

• Ability to perform basic troubleshooting for hardware, software, and operating system issues.

• Familiarity with managing and resolving service desk tickets in an organized manner.

• Strong communication skills and a customer-focused approach to technical support. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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