Patient Advocate/Risk Analyst

The Patient Advocate/Risk Analyst is a key member of the Compliance and Risk Department, responsible for supporting patient advocacy, service recovery, event reporting, and risk management activities. This role helps ensure concerns are addressed promptly and effectively, promotes a positive patient experience, and supports organizational risk mitigation efforts. Working collaboratively with the Compliance and Insurance Specialist and Director of Compliance & Risk, the position contributes to departmental consistency, regulatory compliance, and the effective resolution and analysis of patient and organizational concerns.

This is a full-time, in-person position working Monday through Friday! Preferred Qualifications:

Bachelor's degree in a healthcare-related field. Certification in Patient Experience, Patient Advocacy, or a related area, or the ability to obtain certification within 18 months of the start date. Bilingual skills are preferred but not required.

Experience:

Strong customer service experience, preferably in a healthcare setting.

SALARY RANGE

• ‎$26.86 to $39.50hour

• Entry salary dependent upon education, skill-set, and experience.

BENEFITS

• Medical, Dental and Vision coverage including coverage for eligible dependents

• Employer paid basic life coverage with buy-up coverage options

• Flexible Spending Account (FSA) for health care and dependent care.

• Time away from work: paid time off (PTO), paid family and medical leave (inclusive of Colorado FAMLI), Paid Sick/Bereavement Leave under Colorado Healthy Families and Workplaces Act (HFWA), leaves of absence.

• Tuition Assistance Available

• Retirement Plan 401(a)

• Retirement Plan 403(b) plans with employer matching contributions.

• Employee Assistance Program

• Employee discount on Valley View Medical Services

• Employee voluntary benefits such as Discounted RFTA bus passes, discounted gym memberships, Corporate Ski passes, free car seat for new Valley View babies born or adopted by Valley View employee(s)

• Free Use of Sunlight and Aspen SkiCo day passes, based on availability.

Loan Repayment:

Valley View is a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program!

APPLICATION SUBMISSION END DATE

This position will be open for a minimum of three days and until a top applicant is identified.

About Us Located between Aspen and Vail, along the Colorado River, Glenwood Springs is a mecca for outdoor adventures in our beautiful mountains. When you are looking to relax, we also have the largest hot springs pool in the world. As a community with a population of about 10,000, Glenwood Springs is an ideal size.

Valley View Hospital offers exceptional benefits, including a robust health and dental plan; vision and life insurance; defined contribution pension plan; 403(b); and generous accrual of vacation/sick days. Relocation and other financial assistance may apply, along with many more employee perks.

At Valley View, our mission is to provide convenient, connected care to the communities of Western Colorado with scope, technology, and expertise that are rarely found in regional hospitals.