Associate Director - Texas One Stop

Provide direct supervision to a One Stop team consisting of two Senior One Stop Coordinator Specialists, and up to 6-8 One Stop Coordinators. Engage in a full range of talent management activities, which includes, but is not limited to: hiring, coaching/mentoring, resolving workplace conflicts, engaging and motivating employees, collaborating with colleagues and others, delegating work tasks, and addressing performance issues. Ensure adequate coverage in daily operations that include in person, phones, email and other processing. Communicate with staff to ensure they have the tools necessary to perform their jobs. Establish work priorities, assignments, and deadlines for staff.Assist and advise customers and staff with complex issues regarding registration, student records, financial aid, student billing, and veterans benefits. Resolve frequent referrals from the Office of the President, the University Registrar, and other University administration units. Achieve consistently high levels of customer satisfaction through integrated delivery of services to external customers and internal partners. Solve escalated, complex issues using professional judgment and individual discretion. Conduct high level policy decisions regarding registration, student records, financial aid, and student accounts. ?Provide mentoring, training and coaching to staff regarding customer service and the functional areas the One Stop supports. Engage in necessary reviews to ensure desired quality assurance standards are met for our students.Identify inefficiencies to promote operational excellence and coordinate process improvements of service to students and the University community. Continually self-assess to ensure in-depth knowledge and technical expertise of several subject areas including, but not limited to: registration, student records, financial aid, student billing, and veterans benefits. ?Serve as an active, positive and engaged member of the One-Stop staff; participate on cross-functionalcommittees as appropriate, develop and manage assigned office procedures, paperwork, training, and data integrity.