Secret Tier 3 Service Desk Engineer

Job Description

Insight Global is seeking a Tier 3 Service Desk Engineer to sit remotely. This candidate will support a large-scale enterprise endpoint modernization and migration initiative within a secure federal environment. This individual will serve as the highest level of escalation for complex endpoint and end-user computing issues, providing advanced troubleshooting expertise across Windows 10/11 devices, Microsoft 365 applications, endpoint management platforms, networking, authentication, and security technologies. The ideal candidate will have a strong background supporting enterprise desktop environments and will play a key role in migration activities including device refreshes, operating system upgrades, user profile migrations, application deployments, and post-migration stabilization efforts. This engineer will work closely with Endpoint Engineering, Infrastructure, Security, and Service Desk teams to identify root causes, drive technical resolutions, improve support processes, and ensure a seamless end-user experience throughout the migration lifecycle. This is an excellent opportunity for a technically strong support professional with modern endpoint management expertise and a passion for solving complex enterprise-level challenges.

Compensation: $60/hr to $70/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Skills and Requirements

Active Secret Security Clearance prior to start High School Diploma or equivalent and 5+ years of enterprise IT support, desktop engineering, endpoint management, or service desk experience IAT level II certification Experience providing Tier 3 / advanced technical support in a large enterprise environment Strong Windows 10/11 troubleshooting experience Strong Microsoft 365 support experience Experience with Microsoft Intune, SCCM/MECM, Autopilot, Group Policy, and Active Directory/Entra ID Experience supporting endpoint migrations, hardware refreshes, OS upgrades, or large-scale deployments Knowledge of DNS, DHCP, TCP/IP, VPN, Wi-Fi, and authentication technologies Experience troubleshooting applications, drivers, peripherals, certificates, user profiles, and endpoint configurations Strong root cause analysis, incident management, and problem management skills Experience supporting large-scale Windows 11 migration initiatives Microsoft Autopilot expertise PowerShell scripting and endpoint automation experience Experience with Microsoft Entra ID Familiarity with Conditional Access policies Experience with Defender for Endpoint BitLocker administration and endpoint compliance experience ITIL certification or ITIL-based support environment experience Microsoft certifications related to Endpoint Administration, Microsoft 365, Azure, or Modern Workplace technologies Experience working within project-based migration or transformation programs

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].