Senior General Liability Claims Analyst (Hybrid, Seattle)
Seattle, WA · HybridFull-time$80–132K/yrPosted 3w agoStill listed today
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At a glance
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Job overview
Nordstrom seeks a Senior General Liability Claims Analyst for its in-house Legal department. The analyst independently manages and adjusts customer injury, property damage, and product liability claims in a self-insured, self-administered environment. The role handles investigations, evaluations, negotiations, and administration; supports attorney-represented pre-litigation claims; and assists with related investigations, regulatory matters, subpoenas, discovery, and invoicing.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Job Description We are seeking a seasoned Senior General Liability Claims Analyst to join our in-house Legal department. This role is responsible for independently managing and adjusting a wide range of general liability claims, including customer injury, property damage, and product liability matters. The ideal candidate will bring deep claims handling expertise, a customer-centric approach, and a collaborative mindset to work cross-functionally with internal teams and external stakeholders. A day in the life…
- The ideal Sr. GL Claims Analyst is motivated, results-oriented and committed to providing outstanding customer service every day in a self-insured and self-administered claims environment.
- Responsible for all aspects of claim handling including customer service, investigation, evaluation, negotiation, and administration.
- Provides support for attorney-represented pre-litigation claims.
- Assists with other claims-related support, investigations, regulatory matters, subpoenas, discovery, and invoicing.
You own this if you have…
- Minimum of 7+ years of experience as a general liability claims analyst/examiner
- Minimum of 5+ years of experience working in customer service
- Knowledge of tort, contract/indemnity and insurance issues, as well as medical and legal terminology
- Prior experience with self-insured, self-administered employer preferred
- Strong computer skills with general understanding of Microsoft Office and Outlook, and other Risk Management or claims or legal document management systems
- Excellent oral and written communication skills
- Understanding of retail and the service environment of Nordstrom
- Ability to take responsibility and exercise good judgment consistent with Nordstrom’s high ethical standards
- Ability to work effectively in a team environment and establish working relationships with colleagues
- Excellent time-management skills, ability to manage a high-volume case load and meet deadlines in a fast-paced environment
- Proven analytical and organizational skills with robust attention to detail
- Strong Professional, trustworthy, and reliable
- Ability to handle confidential information with respect and integrity
- Expert in working in a team environment and independently investigation skills
Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $80,000.00 - $132,000.00 Annual
We’ve got you covered… Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_16.pdf A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines. Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Nordstrom keeps job postings open for at least one day after the posting date. © 2026 Nordstrom, Inc
How this job compares
Set against the 774 open Claims Examiner jobs on Olive Jobs, counted October 31, 2026.
- Pay
- This posting$80–132K/yr
- US median$77–90K/yr681 salary ranges
This range's midpoint, $106K, is 26% above the US median midpoint ($84K) — in the top quarter of Claims Examiner salary ranges across the US.
- Openings
- Olive Jobs lists 11 open Claims Examiner jobs in Washington and 774 across the US. 17% of them nationwide are listed as remote or flexible.
- Hiring the most across the US
- Sedgwick661 open
- Philadelphia Insurance Companies16 open
- AIG6 open
- Experience
- This posting asks for at least 7 years of experience — more than three in four Claims Examiner postings that state a minimum ask for (median 5 years, across 747 postings).
- Education
- 4 of the 774 open Claims Examiner jobs (under 1%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on October 31, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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