Customer Strategy Senior Advisor

Join the Clean Energy Revolution

Become a Customer Strategy Senior Advisor at Southern California Edison (SCE) and build a better tomorrow. In this job, you will play a critical role in driving the operational transformation needed to build customer trust and help our company achieve our strategic goals. You will be responsible for the strategic planning and coordination of work across a cross-functional team environment. You should apply for this position if you have a passion for customer experience, enjoy translating data into action, are a future-forward thinker, and are skilled at influencing at all levels of the organization.

Incident Management Team Expected Participation: Employees are expected to support emergency response and/or business continuity efforts, including readiness to serve on an Incident Management Team (IMT) when needed. Employees will participate in an on-call rotation (approximately every four to six weeks), to support IMT activations during emergency events. IMT assignments may differ from an individual's regular responsibilities.

As a Customer Strategy Senior Advisor, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

Responsibilities

• Drives the delivery of analytical support to the enterprise, optimizing the collection, analysis and reporting of data, which enables successful completion of key business operations projects.

• Acts as a key consultant to stakeholders, presenting complex analytical findings and making recommendations as to their impact on business operations.

• Creates and monitors performance dashboards to track and analyze Key Performance Indicators (KPIs) in order to optimize process improvement activities, and support portfolio operations in developing performance metrics.

• Evaluates business operations processes and recommends actions to increase efficiency and productivity while reducing costs.

• Performs analyses and evaluates business operational risk requirements, identifying suitable risk mitigations and communicating them to leadership.

• Meets with stakeholders to identify their projects' specific requirements, recommends applicable tools, and provides periodic updates through to project completion.

• Optimizes the development of business plan scenarios to evaluate different priorities and potential options to achieving the enterprise's objectives.

• Works with business planning and performance management teams to develop option sets to meet business planning scenarios considering financial, operational, and regulatory risks and constraints.

• Trains newly hired analysts on various aspects of the job they will be undertaking through mentorship.

• Drives the validation of established processes to ensure alignment with relevant rules, principles, laws, and industry standards with the goal to safeguard assets, minimize errors, and ensure operational activities are performed to mitigate risk.

• A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Minimum Qualifications

• Ten or more years of experience in business operations analysis.

Preferred Qualifications

• Experience with Customer Experience (CX) strategy and design principles.

• Experience in the utility sector or other regulated industries.

• Experience with clean energy and sustainability.

• Experience in consulting, with a focus on developing and implementing customer strategies.

• Experience in data analysis using Excel, Power BI or SAS to derive actionable insights.

• Experience presenting data and making recommendations to leadership teams and stakeholders.

Additional Information

• This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and reside in the state of California.  Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.

• Visit our Candidate Resource (https://www.edisoncareers.com/page/show/candidate-resources) page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!

• Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About Southern California Edison

The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.

Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.

We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at [email protected] or (626) 302-3456 and select option 2.