Customer Success Manager Assoc

13468 At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody's is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we're advancing AI to move from insight to action-enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies * 2+ years of professional experience in customer success, account management, pre-sales or customer support roles * Ability to work both independently and within a team environment, with high attention to detail * Excellent verbal and written communication and presentation skills * Experience in creating and leading scalable client-focused communications or campaigns preferred * Solid understanding of complex business concepts and processes, particularly in the area of regulatory compliance, supplier and credit risk use cases preferred * Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use.Education * Undergraduate/first-level degree (e.g., Bachelor's degree) required, preferably with coursework in business, economics, finance, marketing or related fieldsResponsibilitiesThis role is responsible for driving customer success and engagement throughout the customer lifecycle by supporting adoption, retention, and long-term value at scale. * Be accountable for customers' overarching success, including adoption, account health, and retention * Act as a trusted advisor by sharing industry best practices and resources such as training, user events, webinars, and product releases * Lead one-to-many engagements, including hosting webinar-style training and empowering customers at scale through relevant resources * Build cross-functional partnerships by contributing a customer-centric perspective to internal continuous improvement initiatives * Organize and lead customer engagements including onboarding, kickoff, status calls, and strategic sessions * Collaborate with team members to create and maintain training resources for end users * Monitor and analyze customer usage of products * Present utilization insights and recommendations to help clients optimize results * Identify and track opportunities and risks within the assigned customer base * Maintain strong product knowledge to support training, usage, and client satisfaction * Support colleague development through product training and lunch-and-learn style sessions * Coordinate customer-facing initiatives with other KYC and Data Apps teams, including marketing, product development, and beta programs * Ability to travel as needed (up to 25% of the time)About the TeamThe Customer Engagement team is responsible for driving purposeful and value-based interactions with clients to maximize retention, satisfaction, and loyalty. The team focuses on building deep customer relationships, bringing the voice of the customer into business strategies, and identifying opportunities for growth and expansion, with a strong emphasis on collabora