Manager, People & Administrative Operations

Location: Seattle Tacoma International Airport (Primary) | Provide Backup for San Francisco & San Jose HR/Administration

We're seeking a strong operations and administrative professional to lead workforce planning, onboarding, employee administration, compliance, and access management across multiple locations. This role is ideal for someone with a background in operations, hospitality, facilities, retail, logistics, or workforce administration who understands that business success starts with having the right people in place and ready to work.

Key Responsibilities

• Coordinate workforce planning and staffing forecasts with business leaders.

• Manage onboarding to ensure employees are ready and productive from day one.

• Oversee employee records, badging, access credentials, and compliance requirements.

• Maintain operational procedures (SOPs) and ensure consistent execution.

• Support employee administrative requests and resolve issues efficiently.

• Track operational metrics and drive continuous process improvement.

What Success Looks Like

• New hires are fully prepared with access, equipment, and schedules on day one.

• Accurate employee records and badge management with no access gaps.

• Audit-ready documentation and compliant processes.

• Staffing plans in place ahead of operational growth.

Requirements

Qualifications

• 5+ years of operations, administration, workforce coordination, people operations, or similar experience.

• Experience supporting multi-site operations.

• Strong organizational, planning, and process management skills.

• Experience with HRIS, workforce management, scheduling, or operational systems

Why Join Us

This is an operations-first role focused on workforce readiness, administrative excellence, and business support. You'll own the systems and processes that keep locations staffed, compliant, and running smoothly, with success measured by operational results and execution.

What We Are About - Purpose: Our People! At Pacific Aviation, we are truly a family and we create and value an environment where “Together, we can all succeed”.

Values

• RESPECT and promote each other’s humanity

• Invest in personal development and professional GROWTH

• Are HONEST, open, and transparent

• Encourage DIVERSITY of thought and CELEBRATE exceptional contributions

• Earn TRUST by taking RESPONSIBILITY for our actions

• SUPPORT each other as a TEAM

• Are RESILIENT and persevere to create POSITIVE outcomes

• Recognize our responsibility for the SAFETY and SECURITY of the entire aviation community

Benefits

Medical/health insurance/dental/vision/other optional insurances

• 401 (k) with employer match

• Paid Time Off

• Paid holidays

• Collaborative and supportive leadership team

• Professional career development

Equal Employment Employer

We provide equal opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran.

“Because Pacific Aviation operates in the international section of Seattle-Tacoma International Airport, all employees must be able to obtain and maintain all required airport security credentials, including a U.S. Customs and Border Protection Seal and airport badge. Obtaining and maintaining these credentials may require presentation of certain identification documents and successful completion of any security review, credentialing process, or background check required by the airport, TSA, and/or U.S. Customs and Border Protection.”