Administrative Officer

Summary

WHAT IS ? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): CRCO - Office of Continuity Operations This or announcement is open to current permanent IRS competitive service employees in Chief Risk and Control Officer REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Duties

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Represents the SCR in contacts with other IRS executives/officials, representatives of other agencies, and officials from the private sector regarding cross-functional or building/geographic area-wide administrative support matters and initiatives. Provides key linkage/coordination between customers and providers in ensuring cross-functional support activities and initiatives are carried out. Serves as the primary liaison with service providers requiring information about activities impacting multiple functions within a single location. Serves as the SCR's principal 'problem solver' for identifying, analyzing, and resolving building/geographic area-wide or multi-functional problems and complex issues. Develops new or 'cutting edge' solutions/courses of action that ensure all related issues are identified and effectively integrated across functional lines as appropriate. Ensures that the appropriate senior leadership/managers or other service providers are alerted of any emerging issues, systemic problems, developing trends, etc. As necessary, coordinates with service providers to implement solutions/courses of action. Assumes a leadership role in coordinating building/geographic area-wide or cross-functional administrative activities and initiatives. Continually studies, analyzes, and anticipates building/geographic area-wide program activities, initiatives, and/or requirements. As needed, coordinates the development of action plans and schedules for initiating multiple cross-functional projects, including projected personnel, equipment, and/or budget requirements. Establishes criteria for measuring degree of project achievement and customer satisfaction. Ensures plans are consistent with Service goals and policies while meeting customer needs and expectations. Provides briefings and prepares comprehensive reports to keep the SCR, other executives/managers, and NTEU (National Treasury Employees' Union) officials apprised of all facets relative to cross-functional program initiatives and projects. Develops and implements strategies for creating effective partnering with NTEU representatives. Creates unique methods and approaches for establishing and maintaining positive work relationships in order to foster trust and cooperation. On behalf of the SCR, serves as the initial key focal point in addressing/developing remedies to extremely significant building/geographic area-wide or cross-functional administrative support issues/disputes/concerns between management and labor. Monitors MOU's (Memorandums of Understanding) and other agreements to ensure appropriate resources are utilized so that customer expectations, timeframes, and commitments are met. Identifies areas requiring attention, develops approaches/strategies for addressing, and apprises the SCR and functional heads accordingly. Assumes a leadership role for developing/revising MOU's between/among customers, service providers, and/or NTEU. STANDARD POSITION DESCRIPTIONS (SPD): PD93500 Visit the IRS SPD Library to access the position descriptions. Requirements

Probationary Period - A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position. ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION Qualifications

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement. SPECIALIZED EXPERIENCE FOR GS-14: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-13, in the Federal service. Specialized experience for this position includes: Demonstrate accomplishment of administrative support services and operations assignments that required a range of knowledge of management principles and labor relations concepts, and project management techniques needed to manage cross- functional work processes. This knowledge is generally demonstrated by assignments where you analyze a number of alternative approaches in the process of advising management concerning major aspects of personnel, facilities /building management, time management, incident management and safety/security, program requirements. It also includes positions where you demonstrate use of judgment to choose, adapt and interpret appropriate guidelines and apply these guidelines to complex cross functional program issues and problems encountered. Additional examples of specialized experience include representing a team in cross functional labor relation issues including negotiations and acting as a subject matter expert to lower graded co-workers. You may also, on behalf of management, have heard grievances of a cross functional nature and will coordinate and lead local negotiations. At this level, your experience should demonstrate high level skill in communicating effectively, both orally and in writing, to prepare assessments, to conduct meetings, to identify and resolve complex problems and skill in meeting and dealing tactfully and persuasively with others to resolve issues which are controversial/sensitive in nature. AND You must also meet the following requirement(s): TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens" TIME IN GRADE (TIG): For positions above the GS-05, applicants must meet applicable time-in-­grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-05, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03 or 04 positions. For more information on qualifications please refer to OPM's Qualifications Standards.

Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions. We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE). How You Will Be Evaluated

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. Applicants who disqualify themselves will not be evaluated further. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Financial Management Interpersonal Skills Oral Communication Planning and Evaluating Problem Solving Writing Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. Rating: Your application will be evaluated in accordance with the Service's Merit Promotion Plan. A quality group rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level groups, Superior/Best Qualified, Highly Qualified and Qualified. Referral: Eligible applicants rated in the highest quality group, may be referred to a selecting official for consideration. Candidates, if required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring practices), will be interviewed in quality group order. We will not reimburse costs related to the interview such as travel to and from the interview site. Performance Appraisal and Awards - Will not be used in determining your overall rating. Any performance appraisal/evaluation and award documentation you provide will be forwarded to the selecting official. The selecting official will review this documentation and give it due weight consideration during the overall selection process. IRS employees may obtain their most recent awards listing at https://persinfo.web.irs.gov/. If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP), you must receive a score of Highly Qualified or better to be rated as "well qualified" to receive special selection priority. Benefits

As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC. Other Information

Consider each location carefully when applying. If you are selected for a location, that location will become your official post of duty. In the event that a building is closed due to rent management, new hires may be placed in a local commuting location. Additional jobs may be filled from this announcement or any other source to fill these vacancies. Alternative work schedule, staggered work hours may be available. Salary: General Schedule (GS) Locality Pay tables may be found under Salaries & Wages.