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Dispatcher (Gas Systems Operator)

UGI Corporation

Charleston, WVJobSeen 2w agoSeen in employer's feed 1 day ago

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At a glance

Compensation
No compensation found
Location
Charleston, WV
Work Authorization
Not specified

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Job overview

Mountaineer Gas Company is seeking a Dispatcher (Gas Systems Operator) for its corporate office in Charleston, WV. The role involves handling incoming customer calls, dispatching field personnel, gathering accurate incident details, sorting orders, and documenting communications related to the operation and maintenance of natural gas systems.

Skills & qualifications

RequiredNice to have

Skills

Computer SkillsCommunication SkillsTact and DiplomacyEmergency Dispatch ExperienceCustomer Information SystemsGeographic Information SystemsDispatching Systems

Qualifications

High School Diploma or EquivalentFive Years Related Work Experience or Related Degree12 Hour Rotating Shifts Within 24/7 Operations Including HolidaysPre-Employment Drug Screen RequiredLive Within 45 Minutes of Location

Full job description

Dispatcher (Gas Systems Operator)

Location:

Charleston, WV, US, 25304

Workplace Environment: Onsite

Company: Mountaineer Gas Company

Description:

Requisition Number: 30649

Mountaineer Gas Company is the largest natural gas distribution company in West Virginia with over 220,000 customers and 450 employees. We service fifty (50) of the fifty-five (55) counties in West Virginia and maintain close to 6,000 miles of pipeline.

Job Summary

We are currently recruiting in our Corporate office, Charleston, WV, for a Dispatcher (Gas Systems Operator).

Duties and Responsibilities

  • Answers incoming calls from customers and dispatches accordingly to the appropriate field operations personnel to respond.

  • Must ask sufficient questions of callers to get accurate location and event details to communicate to appropriate responding staff for calls such as priority (PRs) and no gas.

  • Sorts and distributes orders and customer contact requests received from the call center to the corresponding operations area.

  • Accurately documents communications and account information with internal and external customers on issues related to the maintenance and operation of our natural gas systems.

Knowledge, Skills and Abilities

Requirements:

  • High school diploma or equivalent.

  • Requires computer skills for data entry and information retrieval tasks.

  • Tact and diplomacy when dealing with difficult customer interactions.

  • Demonstrated strong verbal and written communication skills .

  • Subject to working 12 hour rotating shifts within a 24/7 operations environment including holidays.

  • Requires five (5) years of related work experience or related degree.

Preferences:

  • Previous emergency dispatch experience.

  • Experience with customer information, geographic information, and/or dispatching systems.

  • Live within 45 minutes of the location.

Mountaineer Gas Company is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with Mountaineer Gas Company policies.

Nearest Major Market:Charleston West Virginia

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