Contents Restoration Project Manager

Contents Project Manager Blue Kangaroo Packoutz of Columbus | Columbus, OH Lead a team. Own your projects. Help families recover. Blue Kangaroo Packoutz of Columbus helps homeowners and businesses recover after fire, water, and other property damage by carefully packing, documenting, cleaning, storing, and returning their belongings. We're looking for a Contents Project Manager who can lead people, organize moving parts, and take responsibility for a job from the initial walkthrough through the final delivery. This is a hands-on leadership role for someone who communicates clearly, follows through, and treats customers' belongings with care. What You'll Do - Manage projects from start to finish: Coordinate initial walkthroughs, inventories, packouts, cleaning, storage, and packbacks. - Lead crews in the field: Set expectations, assign tasks, train employees, monitor progress, and work alongside the team when needed. - Plan the work: Identify staffing, vehicles, supplies, equipment, and access requirements. Coordinate schedules with field, warehouse, and office leadership. - Communicate with customers and partners: Keep homeowners, restoration contractors, adjusters, and management informed about progress, next steps, and concerns. - Own the documentation: Ensure accurate inventories, photographs, item condition notes, storage locations, labor records, and material usage. - Protect quality and property: Verify proper packing, handling, cleaning, loading, and delivery practices. Address damage, missing items, and service concerns promptly. - Keep projects on track: Monitor labor and materials against the scope, identify changes early, and provide documentation needed for estimates and billing. - Maintain safe jobsites: Reinforce safe lifting, PPE use, equipment operation, and company procedures. What We're Looking For Experience leading crews or managing projects in contents restoration, moving, mitigation, or a related service business. Strong organization, communication, and problem-solving skills. The ability to manage several active jobs while maintaining accurate records and meeting commitments. Confidence handling customer concerns with patience, professionalism, and empathy. Comfort using mobile apps, taking jobsite photos, and maintaining digital inventories. A valid driver's license and the ability to meet company driving requirements. Ability to perform the essential physical duties of the role, with or without rea