Account Manager HSA TPA

JOB REQUIREMENTS: At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. As an Account Manager, you will provide exceptional service and support to internal and external clients while helping retain and grow client relationships. This role serves as a trusted resource for account holders, consultants, and business partners by resolving questions, coordinating solutions, and delivering a positive customer experience through phone and electronic communications. You will also support operational processes and ensure timely, accurate service across a variety of benefit-related products and accounts. Key Accountabilities Respond to inbound customer inquiries and manage shared mailbox communications, providing accurate and timely support for account-related questions. Resolve account holder concerns by serving as a knowledgeable resource and advocate, delivering solutions on routine, sensitive, and urgent issues. Interpret policies, procedures, and regulations and communicate information clearly through verbal and written correspondence. Partner with internal teams to resolve customer issues and escalate concerns appropriately when needed. Process and manage operational workflows, including mail, account documentation, deposits, and work-in-process items to meet service level expectations. Maintain accurate and thorough documentation of all customer interactions within the client management system. Support team success by providing backup coverage and collaborating with fellow Account Managers when needed. Develop subject matter expertise in assigned areas, including products, claims processing, reporting, fraud prevention, or compliance-related processes. Education & Experience Required High School diploma. 1-3 years of customer service experience. Strong communication, problem-solving, and customer service skills. Ability to manage multiple priorities while delivering accurate and responsive service. Preferred Bachelor's degree in Communications, Business, or an equivalent... For full info follow application link. The employment policy of Associated Banc-Corp, and its subsidiaries and affiliates ("Associated") provides equal opportunity to all persons. We support a diverse and inclusive work environment where colleagues are respected, treated fairly, and given equal opportunities to perform to their fullest potential. We believe it is only with a diverse and inclusive workplace that the organization can truly perform at its best, carry out its vision, and make a difference for the communities we serve. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/CF563CF1790B4D0B