Senior Process Manager, Product Information

The Senior Process Manager, Product Information, manages the design, governance, deployment, adoption, and continuous improvement of assigned product information processes. The role works within the global process strategy and governance framework established by the Business Process & Adoption leadership team and translates that direction into practical standards, requirements, deployment plans, controls, and performance improvements. The scope includes raw materials, SKUs, and other item categories across the product lifecycle, with emphasis on streamlined, reliable data creation and maintenance processes supported by people, process, and technology. Additional Details: - This role is not remote/hybrid. This role will report Sherwin-Williams Cleveland Global Headquarters located at 1 Sherwin Way, Cleveland, OH 44115 - This position will require up to 10% travel - Because this role involves access to confidential financial information, the Company has determined that a review of criminal history is necessary to protect the business and its operations and reputation and to provide similar protections for its clients and potential investments - This position is also eligible for [bonus] [commissions] [long-term incentive compensation awards] based on performance and subject to the terms of the Company's applicable plans 1. Process Management and Governance - Manage assigned end-to-end product information processes in alignment with global strategy, standards, policies, and controls. - Document and maintain process designs, roles, decision rights, procedures, and governance requirements. - Identify process gaps and recommend changes that improve standardization, scalability, compliance, and business outcomes. - Coordinate review and approval of process changes through established governance forums. 2. Deployment and Business Readiness - Lead business process workstreams across design validation, system testing, user acceptance testing, go-live readiness, stabilization, and transition to ongoing support. - Develop and track readiness plans, business sign-offs, process documentation, and deployment dependencies. - Partner with technology and project teams to confirm that system configuration supports approved process requirements. - Escalate unresolved risks, decisions, and cross-functional dependencies to process leadership. 3. Adoption and Change Execution - Coordinate adoption activities with business adoption, change, communication, and training partners. - Engage regional and functional stakeholders to validate impacts, prepare users, and support adoption of new processes and digital solutions. - Monitor adoption, user feedback, and stabilization issues after go-live and coordinate corrective actions. - Help demonstrate business value through measurable adoption and performance results. 4. Performance and Continuous Improvement - Develop, maintain, and monitor process measures, service expectations, controls, and reporting in partnership with business and data teams. - Analyze performance trends and areas of non-conformance, conduct root cause analysis, and lead corrective or preventive actions. - Use data, benchmarking, process modeling, and process mining where available to identify improvement opportunities. - Maintain an improvement backlog and support prioritization based on business value, risk, effort, and customer impact. 5. Cross-Functional Alignment and Stakeholder Management Facilitate alignment across business, technology, finance, operations, digital, and data teams. Translate business needs into clear process and system requirements and resolve day-to-day design or e