Bilingual Patient Appointment Scheduler

DESCRIPTION

Patient Appointment Scheduler - Bilingual

Why Choose Us? #AOA

• Collaborative Environment : Work alongside a passionate team of healthcare professionals committed to providing exceptional patient care. Your expertise will be valued and supported.

• Work-Life Balance : We understand the importance of balance in your life. Our flexible scheduling ensures you have time for what matters most to you.

• Competitive Compensation : Enjoy a competitive salary and benefits package that reflects your skills and dedication.

• Incredible Culture : Join a workplace that fosters fairness, teamwork, and a positive atmosphere. We believe in working together to create an uplifting environment for both staff and patients.

Benefits:

• Healthcare Options : PPO, HDHP, and Surest plans with a $100/month tobacco-free discount

• Dental & Vision Insurance

• 401(k) with Annual Employer Contributions

• Additional Coverage : HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more

• Employee Assistance Program (EAP) : Employer-paid support for life’s challenges

• Generous Paid Time Off :

• Up to 2 weeks of PTO starting out. (Increases with tenure)

• 7 paid holidays + 2 floating holidays

Responsibilities:

• Answers incoming telephone calls and assist with scheduling and other needs based on the call type.

• Participates in clinic and market education, training, and meetings as need and/or required.

• Communicate with outside physician offices when needed to clarify referral issues.

• Communicate with clinical staff promote team awareness.

• Maintains knowledge and ensures procedures are followed including referral guidelines, and policies, privacy, and confidentiality.

• Deliver quality customer service, managing the referral process professionally and in a timely manner maintaining professionalism and positive attitude with all internal and external customers/peers.

• Works independently.

• Ensure accuracy of electronic patient records; including registration information, demographics, current insurance information, specialist consults, hospitalization, ER visits, and community organizations related to their health.

• Retain and utilize knowledge of insurance policies and procedures.

• Performs other related duties as assigned.

REQUIREMENTS

Requirements

• High School Diploma/GED or equivalent experience

• 1+ years of Health Care related experience

• Must be Bilingual in English and Spanish

• Knowledge of medical terminology

• Efficient proficiency in Microsoft Office applications including, Word, Excel, and Outlook

• Effective verbal and written communication skills

• Strong customer service skills

• Detailed oriented with organizational and time management skills

• Ability to perform in a highly stressful situation

• Ability to multitask

• Ability to establish effective working relationships with patients, physicians, and other medical support staff

• Ability to navigate through multiple software applications

Company: Arlington Orthopedics Associates

Job Type: Full-time

Address: 1328 W. Hwy 287 Bypass, Waxahachie, TX, 75165