Patient Services Associate

Patient Services Associate

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Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Responsibilities*

Michigan Medicine Ambulatory Care Saline Health Center is dedicated to providing high quality health care services for adults and children. We are seeking a compassionate, enthusiastic, self-driven, patient and team-oriented Patient Services Associate who will share in the goal of creating the ideal experience for our patients, families and employees.

Required Qualifications*

• Graduation from high school or an equivalent combination of education and experience

Desired Qualifications*

• 1 year of customer service experience

• Experience working in a patient care setting.

• Knowledge of basic medical terminology.

• Experience with Michigan Medicine's electronic medical record system.

• High school diploma/GED or an equivalent combination of education.

• Demonstrated customer service excellence

• Welcoming and approachable demeanor with a consistently positive and professional attitude.

• Strong organizational, problem-solving, and prioritization skills.

• Demonstrated active listening, verbal, written and information technology communication skills.

• Must be very comfortable working with computers and have a general knowledge of office practices.

• Demonstrated excellent attendance and reliability.

• Requires flexibility in all aspects of work assignments.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day

• 2:1 Match on retirement savings

Work Schedule

This position is 40 hours/week with variable hours Monday-Friday 6:30am-7:30pm with possible Saturday rotation.

Work Locations

Michigan Medicine Saline Health Center, 700 Woodland Drive East, Saline, MI 48176 and Saturday clinic at Michigan Medicine West Ann Arbor, 380 Parkland Plaza, Ann Arbor, MI 48103.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.

Job Detail

Job Opening ID

283471

Working Title

Patient Services Associate

Job Title

Patient Services Associate

Work Location

Michigan Medicine - Ann Arbor

Ann Arbor, MI

Modes of Work

Onsite

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

Um Hospital

Department

MM Saline Health Center

Posting Begin/End Date

10/02/2026 - 10/07/2026

Salary

$43,056.00 - $62,462.40

Career Interest

Service Employees Intl Union (SEIU)

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