Academic Success Center Coordinator

Title: Academic Success Center Coordinator Position Type: Professional Tech Full time College: Front Range Community College Division: Academic Affairs Department: FRCC Academic Success Center Campus: Boulder County Campus Location: Longmont Salary Range: $52,517 - $55,143 annually Who We Are: With three campuses along Colorado's Front Range, FRCC is the state's largest community college. We enroll close to 28,000 students annually from our diverse service area, which offers a variety of cultural and recreational activities. Each year approximately 5,000 FRCC students transfer to four-year universities and FRCC offers more than 36 career training programs that prepare students for immediate employment and rewarding careers. Last year, more than 5,000 high school students took concurrent enrollment classes with us, earning college credit without having to pay college tuition. And we were recently ranked as one of the "Top Online Colleges" in the country by Newsweek. One of FRCC's main goals is to offer educational excellence for everyone. The college's strong commitment to student success means we start by creating an inclusive and equitable environment---one where both students and employees feel they belong and are supported. FRCC's focus on diversity, equity and inclusion is woven into the fabric of our college conversations and decision-making processes. We are actively seeking to hire a workforce that reflects the diversity of our student body. The college is also an emerging Hispanic Serving Institution. For us, becoming an HSI is an intentional commitment to being a college where our Latinx (and other historically marginalized) students thrive. At FRCC, employees and leaders bring our values to life through their actions. We collaborate across roles and campuses, seek and value diverse perspectives, follow through on our commitments, and turn thoughtful ideas into meaningful improvements which are measured for success. We take pride in our work, support one another, and make decisions that advance student success, equity, and excellence. We seek people who will actively contribute to this culture and demonstrate these commitments every day. Job Summary: Reporting to the Director of Academic Success Center, the Academic Success Center (ASC) Coordinator manages the daily operations of an assigned Academic Success Center, primarily serving the Boulder County Campus with remote support college-wide, to ensure efficient, student-centered delivery of tutoring, learning strategies, and supplemental instruction services. The Coordinator conducts student intake and coaching, connecting students to appropriate academic support and campus resources, while maintaining a welcoming and neuro-inclusive learning environment. The Coordinator leads the full lifecycle of part-time and student staffing for the ASC, including recruitment, hiring, onboarding, scheduling, training, and performance management, and develops training modules and professional development sessions that build staff capacity across the center. The role also supports ASC technology systems, operational resources, and administrative recordkeeping to sustain day-to-day service delivery. Through collaboration with ASC leadership, academic departments, and the college-wide team, the Coordinator contributes to program assessment, data collection, and continuous improvement efforts, and participates in student engagement and marketing initiatives that raise awareness of academic success services across the college. This role is expected to model and advance the ASC's values in alignment with FRCC's strategic priorities, including its vision for student success and its commitment to diverse learners and communities, and directly supports the college goal to "Create a Superior Student Experience." This position does have the opportunity to work remotely occasionally but does equire a strong on-campus presence and may need to occasionally travel to all three FRCC campuses. Please note: You need to be a Colorado resident on your first day of employment. Also, Front Range Community College is an E-Verify employer. Duties & Responsibilities: Operations Management - Coordinates daily operations of the assigned Academic Success Center to ensure efficient, student-centered delivery of academic support services, including scheduling student appointments. - Conducts in-person and remote intake appointments to assess student learning support needs, connect students to appropriate services and campus resources, and resolve or de-escalate concerns. - Maintains accurate records of student appointments, staff assignments, schedules, and part-time employee information. - Maintains a welcoming, organized, and neuro-inclusive learning environment, including current informational materials (flyers, signage, resource displays). - Identifies and manages operational supplies and resources in accordance with college purchasing policy and assigned spending authority. - Supports ASC technology systems (e.g., EAB Navigate), including reporting and troubleshooting. Training - In collaboration with ASC team, develops and maintains training modules, instructional materials, and learning resources for ASC staff and student workshops. - In collaboration with ASC team, conducts staff training sessions each semester and ongoing professional development sessions for part-time ASC employees. - Conducts or co-facilitates student workshops on academic success strategies, as assigned. - Coordinates and conducts new tutor orientation. Part-Time Staff Supervision - Recruits, interviews, hires, and onboards student and part-time hourly ASC employees to maintain appropriate staffing levels. - Assigns work, builds staff schedules, and monitors staffing levels for effective service delivery. - Conducts performance observations, provides ongoing coaching and constructive feedback; addresses performance and conduct concerns through progressive corrective action per College and HR policies and guidelines. - Processes bi-weekly payroll and maintains accurate employee records. Student Coaching - Educates and mentors students on learning strategies, time management, and resource use, through workshops and presentations. Student Engagement - Supports engagement opportunities as identified, including but not limited to class visits, new student orientation, student life events, marketing campaigns, etc. - Assists with maintaining current and up to date ASC public information. - Assists with marketing academic success services and initiatives to keep faculty, staff, and students informed about available resources. Collaboration - Partners with academic departments to meet tutoring needs. - Collaborates with ASC and college teams to support operations, evaluate programs, track results, and gather student and employee feedback for continuous improvement. Competencies/KSAs: - Mission, Vision & Values: Embraces the mission, vision and values of FRCC. Understands the importance of the work that you do to support institutional goals. - Student Centeredness: Places the student at the center of your work. Adopts a philosophy that makes the ability to serve the student the cornerstone of the work that you do. - Data Usage: Looks at the data within the department, paying particular attention to what the data shows about the department's performance and student impact. Works with the next level supervisor and peers to brainstorm changes that can be implemented to improve a program or service that the department provides. - Cultural Self-Awareness: Examines own beliefs and acknowledge own biases and how they have impacted or may impact the ability to serve students. - Cultural Competence: Rec