Lobby Services Associate (Rotating Shifts) - Evanston Hospital at Endeavor Health

Job Description

The Lobby Services Associate position at Endeavor Health coordinates the flow of patients, guest, and visitors by providing accurate information, problem-solving matters in the moment, and responding to a variety of needs. All of which requires high-quality customer service and a professional approach.

Location: Evanston Hospital, Evanston Illinois 60201

JOB TYPE: Full-Time

SHIFT: Rotating Shift (Schedule) , Must be available to work rotating weekends and holidays

LOCATION: Evanston Hospital, in Evanston, IL

JOB ID: 679756

Compensation Data

COMPENSATION: The hourly rate for this position is $18.50 to $18.50 . If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits &Compensation (https://careers.aramark.com/benefits-compensation/) .

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.

Job Responsibilities

• Schedules and assigns daily work assignments of the guest services team and oversees completion of tasks

• Trains and guides guest service staff on job duties, customer service, systems, and procedures

• Greet and provide customer service to guests while anticipating their needs

• Responsible for performing service recovery to patients/customers who have received unsatisfactory service.

• Book reservations and coordinate registration

• Operate a register and/or software system to complete cash and credit card transactions

• Answers phone calls and emails and deliver messages as needed.

• Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.

• Reconciles disputed guest charges.

• Participates in Quality Assurance Programs and reviews to address areas in need of improvement.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Supervisory experience in a related role preferred

• Previous guest services experience required.

• High school diploma or equivalent required.

• Demonstrates excellent customer service skills

• Demonstrates interpersonal and communication skills, both verbal and written

• Demonstrate organization skills, accuracy, and attention to detail

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .