RTC Network Engineer - Peoria

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13810503 ## Essential Functions - Under administrative direction, serves as a Regional Technology Center (RTC) Network Engineer for the Department of Innovation & Technology (DoIT), performing complex, professional and advisory functions in networking services, including designing and supporting Wide Area Network (WAN) solutions using (DoIT) Master Design templates. - Performs complex duties in the support of various areas of networking services, including providing application specific support (e.g., routing, Transmission Control Protocol/Internet Protocol (TCP/IP) telephony, video/audio, Domain Name Service (DNS), monitoring systems, and content filtering,) to other network engineers, other team members, and constituents. - Performs in-depth Wide Area Network (WAN) studies which directs complex network implementations, including the installation and upgrade of access/backbone/egress connections or routers, establishing BGP sessions, configurations, (i.e. Simple Network Management Protocol (SNMP), MPLS, Load Balancing, Multicast, and Quality of Service (QoS) to support wide-area network services such as IP Video and Voice over Internet Protocol (VoIP), and Security (IPSEC), to improve network performance. - Opens and tracks trouble tickets that are initiated via customer phone call, email, or through assignment from other work teams, including conferring with constituents to evaluate and isolate connectivity or performance problems. - Meets with customers to perform sales of network connectivity and related services and determines customer eligibility and costs, including processing membership applications, service agreements, master service agreements, and other customer forms or documentation. - Serves as project coordinator for a full range of major/complex networking projects across multiple agencies and locations, including building design templates for large-scale implementations and single complex components. - Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures. - Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above. ## Minimum Qualifications - Requires knowledge, skill, and mental development equivalent to four (4) years of college with coursework in computer science or directly related fields. - Requires three (3) years of professional experience in Network Services or a related Information Technology field.