Senior Operations Specialist- Rock Island, IL

Position Description & Qualifications

If you love high profile and challenging projects supporting the US Army, then Serco has a great opportunity for you! As a Senior Operations Specialist you will be part of the Global Logistics and Support Services (GLASS) team supporting Army Sustainment Command (ASC) at Rock Island, IL. Bring your expertise and collaborative skills to make a difference on high-visibility, influential projects.

At Serco, we foster a dynamic and collaborative work environment where team members contribute to innovative, high-impact projects for leading government clients. We provide opportunities to solve complex challenges, improve processes, and utilize the latest technologies to deliver top-tier products and services to our customers. The positions on this contract are located both CONUS and OCONUS in support of Army Sustainment Command (ASC).

In this role, you will:

• Perform independent in-depth research and analysis of current and emerging policy, regulations, directives, or industrial issues.

• Assist with the management of day-to-day operations, synchronization, and coordination for the Logistics Civil Augmentation Program (LOGCAP)and provide recommendations and information on operational issues.

• Make recommendations of new or updated policy and procedures for the program.

• Update and maintain operations files in SharePoint in an organized, professional, and accurate manner.

• Facilitate teleconferences and attend meetings. In coordination with appropriate stakeholders establish dial in, calendar event, take meeting minutes, publish/distro as needed, take role call or other admin functions needed to properly facilitate meetings, MS Teams calls, etc.

• Track contract milestones and schedules.

• Track performance metrics, participate in all required meetings and teleconferences, review performance contractor deliverables, maintain updated status of non- conformance issues impacting mission capabilities, and researching and responding to inquiries.

• Studies and analyses often require the incumbent to plan, organize, and conduct a study of the efforts of logistics support at various commandlevels.

• Projects typically involve the identification and new development of potentially new strategies and functions for subordinate organizations.

• Works with other specialists/analysts to develop new methodologies/strategies and makes recommendations to optimize the efficiency and effectiveness of the Program’soperations through changes in work methods, organizational structures, or management processes.

To be successful in this role, you will have:

• An active DoD Secret security clearance.

• US Citizenship.

• A Bachelor's degree and 5 years of experience

• OR a High School Diploma or equivalent and 10 years of experience in planning, organizing, coordinating, and managing logistics and acquisition activities, and a minimum of 5 years of experience working in operations at the Brigade level or above.

• Thorough knowledge of National, Operational, and Tactical Level Logistics; as well as Peacetime, Contingency, and Defense Support of Civil Authorities (DSCA)operations; Fragmentary and Deployment Orders; and Homeland Defense and Security.

• Must fully understand concepts, strategies, practices, and planning guidance that affect the mission of the ASC.

• Knowledge of analytical and evaluative methods and an understanding of regulatory programs to select and apply appropriate evaluation techniques indetermining the extent of compliance with rules and regulations issued by the Command.

• Knowledge management and organizational principles and practices along with knowledge of military command structure, missions, programs and organizational relationships.

• The ability to travel up to 10%.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [email protected] .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance

• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract

• 401(k) plan that includes employer matching funds

• Tuition reimbursement program

• Life insurance and disability coverage

• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

• Birth, adoption, parental leave benefits

• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us .

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: [email protected] .