Operations Manager

Description We are looking for an experienced Operations Manager to join a Corporate Trust middle team supporting complex structured credit and syndicated loan transactions in Charlotte, North Carolina. This is a Contract to permanent opportunity for a hands-on leader who brings deep deal administration expertise, strong client communication skills, and the ability to guide day-to-day operations in a fast-paced financial services environment. The role is well suited for a senior operations specialist who can oversee transaction workflows, coach developing team members, and help improve process quality and efficiency across the function.

Responsibilities:

• Oversee the operational administration of structured credit and syndicated loan deals, ensuring transactions are processed accurately and within required timelines.

• Provide senior-level guidance on deal processing activities and serve as a primary resource for resolving complex operational questions.

• Act as an escalation contact for internal team issues and external client matters, driving timely and effective resolution.

• Mentor, train, and support entry-level staff to strengthen team performance, knowledge, and consistency in execution.

• Work closely with trustees and middle office partners to coordinate transaction activity and maintain high service standards.

• Evaluate existing workflows, identify operational gaps, and recommend improvements that increase efficiency and control.

• Manage client communications related to ongoing administration, reporting, and issue resolution.

• Support the onboarding of new transactions and oversee ongoing administrative and reporting requirements throughout the deal lifecycle. Requirements • 5-10+ years of experience in deal administration, corporate trust, structured finance operations, loan administration, or syndicated loan operations.

• Strong knowledge of structured credit transactions, loan mechanics, and the full loan lifecycle.

• Demonstrated understanding of transaction processing, ongoing administration, and trustee-related operational coordination.

• Prior experience in a leadership, supervisory, or team lead capacity within an operations environment.

• Advanced Excel skills, including lookups, formulas, calculations, and pivot tables.

• Experience with Solvas, Wall Street Office, or similar deal and loan administration platforms is preferred.

• Strong verbal and written communication skills with the ability to work directly with clients and internal stakeholders.

• Proven ability to manage multiple priorities, think critically, and contribute to process improvement in a high-volume setting.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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