Coordinator (WIOA)

OVERALL OBJECTIVE OF JOB: Support and assist Carbon County Workforce Training office as well as PA CareerLink Carbon County with day-to-day office coordination functions. QUALIFICATIONS: Associate degree in business or social service field preferred. 1 year working experience including general office skills, customer service, and computer knowledge. Excellent communication skills required. Or any acceptable combination of Education and Experience. ESSENTIAL FUNCTIONS OF JOB: 1. Greet and assist customers who walk in, over the phone, or email and messaging services including but not limited to; providing applicable forms, program information, and referrals. 2. Assist customers in the PA Career Link System and Career Resource Center including but not limited to; job searches, resume preparation, training provider information and partner referrals. 3. Provide Support for Reemployment Services and Eligibility Assessment Program (RESEA) participants including scheduling assistance, answering general questions, and directing individuals to appropriate staff or unemployment resources. 4. Assemble and maintain case records and complete data entry tasks in accordance with all applicable compliance guidelines. 5. Provide assistance and instruction on interviews, phone skills, uses of references, and job searches. 6. Coordinate with Caseworkers to follow up for retention activities on individual cases including phone calls, emails, and letters of contact. 7. Coordinate with Caseworkers by supporting orientation for new participants and monitoring client and case activities, as needed. 8. Assists with inquiries from internal and external government departments, outside bureaus, agencies, courts and general public as needed. 9. Operates computer and applicable computer programs, maintains files, composes and types reports, letters, memos, minutes, and other documents as required. KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: 1. Must be able to speak and understand the English language in an understandable manner in order to carry out essential functions of job. 2. Must possess good communication and interpersonal skills. 3. Must possess ability to function independently, have flexibility and ability to work effectively with clients, co-workers and others. 4. Must possess ability to maintain confidentiality in regard to client information and records. 5. Must possess the technical knowledge of operating personal computers and other office equipment with accuracy and reasonable speed. 6. Must possess a willingness to travel as needed to carry out essential job duties. 7. Must possess demonstrated proficiency in office practice and clerical skills, including computer and file maintenance. 8. Must possess ability to learn and comply with provisions of federal rules and regulations and Department of Labor and Industry policies and procedures, and to keep updated on any applicable changes to these policies/procedures. 9. Must possess the ability to interact appropriately with applicants and others in dealing with WIOA programs and procedures. 10. Must possess the ability to learn all aspects of the programs offered through WIOA and explain such programs and requirements to applicants and others. 11. Must possess the ability to maintain accurate and appropriate files, both in computer and general record keeping procedures. 12. Must possess the ability to conduct appropriate and effective interviews and to obtain required information and to administer general skills tests and score them uniformly for all applicants. 13. Must possess the knowledge of the methods, practice, and procedures of assessing skills and abilities. 14. Must possess the knowledge of the local economic, social and cultural characteristics. WORKING CONDITIONS: 1. Works indoors in adequate workspace, lighting, temperatures, but subject to fluctuations in ventilation. 2. Moderate exposure to noise and stress, with frequent disruptions. 3. Normal indoor exposure to dust/dirt. 4. May be subject to occasional travel, as necessary to carry out job duties. PHYSICAL REQUIREMENTS: 1. Must possess ability to record, convey and present information, explain procedures and follow instructions. 2. Must be able to sit for long periods throughout the workday, with intermittent periods of standing, walking, bending, twisting, carrying, grasping and reaching as necessary to carry out job duties. 3. Dexterity requirements range from precise to simple movement of feet/legs, precise finger/hand movement to operate computer or coordinate movement of torso as necessary to carry out job duties. 4. Sedentary work, with occasional lifting/carrying of objects with a maximum weight of ten pounds. 5. Must be able to cope with the physical and mental stress of the position. 6. Must have ability to be able to move frequently throughout the workday, as needed to carry out essential job duties. 7. Must be able to pay close attention to details and concentrate on work. AN EQUAL OPPORTUNITY EMPLOYER