Dental Office General Manager

General Manager – Affordable Dentures & Implants

Location: 241 FM1382 Ste 319, Cedar Hill, TX 75104

Salary: $65,000 per year + performance bonus

Job Purpose

The General Manager is the leader of the Affordable Dentures & Implants office and is responsible for driving overall operational, financial, team, and patient experience performance. This role provides day-to-day leadership to the office team and on-site laboratory while ensuring a high standard of patient care, compliance, efficiency, and service.

The ideal General Manager is an energetic, results-oriented leader with a strong work ethic, excellent communication and treatment presentation skills, sound business judgment, and a genuine commitment to developing people and delivering an exceptional patient experience.

General Duties & Responsibilities

Office Operations & Patient Experience

• Lead the day-to-day operations of the dental office, ensuring an efficient, professional, and welcoming environment.

• Oversee scheduling, patient flow, consultations, and overall patient experience.

• Resolve patient concerns and complaints professionally and with a patient-first approach.

• Ensure the office and property are clean, organized, well-maintained, and appropriately stocked.

• Open and close the office as needed.

• Maintain compliance with HIPAA, OSHA, patient chart requirements, and other applicable regulations.

Team Leadership & Development

• Lead, motivate, and develop the office team to achieve operational, financial, and patient experience goals.

• Hire, onboard, train, and develop team members to ensure they are fully equipped to perform their roles.

• Monitor team performance and provide coaching, feedback, and disciplinary action when appropriate.

• Foster a positive, collaborative culture focused on accountability and delivering an exceptional patient experience.

• Keep doctors informed of key practice activities, challenges, opportunities, and successes.

Laboratory Oversight

• Supervise the on-site laboratory, including quality, production, efficiency, maintenance, and cleanliness.

• Partner with the laboratory and office teams to ensure timely, high-quality patient outcomes.

Financial & Administrative Management

• Ensure daily revenue reports are accurate and submitted timely.

• Ensure daily bank deposits are completed.

• Monitor and manage office expenses, including payroll, dental supplies, and advertising.

• Submit invoices to Accounting on a weekly basis.

• Manage petty cash and provide required reporting to Accounting.

• Submit payroll information accurately and on time for all office team members.

• Monitor office performance and take action to improve financial and operational results.

Educational Requirements

• High school diploma or equivalent required.

• Bachelor’s degree preferred.

General Knowledge, Skills & Abilities

• Minimum of 3 years of management experience; healthcare, dental, retail, or other customer-focused environments preferred.

• Strong leadership, communication, interpersonal, and relationship-building skills.

• Excellent organizational and administrative abilities with strong attention to detail.

• Strong analytical and problem-solving skills with the ability to make sound business decisions.

• Results-oriented with the ability to set priorities, manage competing demands, and meet deadlines.

• Ability to work effectively under pressure in a fast-paced environment.

• Strong verbal, written, and listening communication skills.

• Proficient in Microsoft Office, including spreadsheet and word-processing applications, as well as email.

• Ability to collaborate effectively with doctors, team members, senior leadership, and cross-functional partners.

• Demonstrated commitment to delivering an exceptional patient experience and developing high-performing teams.

Job Details

Pay Type Salary

Hiring Rate 65,000 USD

Job Category Practice Staff