Patient Services Intermediate

Patient Services Intermediate

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Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job Summary

This position is located at the East Ann Arbor Health and Geriatrics Center. We are actively seeking a Patient Services Intermediate who is compassionate, enthusiastic, motivated and patient-oriented. This individual will share in the goal of creating the ideal experience for our patients, families as well as our employees

Responsibilities*

• Maintain responsibility for MiChart grids

• Manage complex billing and referral work queues, including charge reconciliation

• Template editor, including provider template submission & changes

• MiChart Reporting functions; ability to run MiChart reports and analyze as needed

• Oversee assigned MiChart In-Basket

• Coordinate provider schedules in partnership with providers, triad leaders and departments

• Maintain Resident staffing schedules

• Maintain up to date and detailed scheduling requirements for provider templates

• High-functioning scheduler has the ability to make complex scheduling decisions and coordination across departments

• Provide room allocation for urgent and routine add on clinics

• Provide complex clerical support services

• Process Provider time off requests

• Obtaining and tracking pre-appointment records; including but not limited to lab and diagnostic results, appointment clearances, progress notes, etc.

• Manage clinical databases, if applicable

• Responding to concerns, questions, and complaints from patients

• General Office Support

• Prepare and distribute patient education materials and other general office functions i.e. Fax server monitoring, copy and image documents etc.

• Other general office functions

• Serve as a mentor for Patient Services Assistants and Associates

• Assist in onboarding new team members, providing resources to facilitate the learning of position.

• Manage, coordinate, and maintain external relationship with Outreach clinics (non-um clinics), if applicable

• Participate in team/clinical meetings

• Cross coverage for PS Assistant and Associate roles

• Other duties as assigned

Required Qualifications*

• Graduation from high school or an equivalent combination of education and experience.

• Minimum 3 years of experience

Desired Qualifications*

• 3 or more years of customer service experience within a medical environment.

• Familiarity with obtaining medical records and professional medical billing

• Experience working within a large complex healthcare setting

• Familiarity with UMHS electronic medical record systems

• Knowledge of UMHS policies and procedures

• Knowledge of basic medical terminology

• Prior experience performing complex scheduling

• Exceptional interpersonal skills and ability to work well within a team setting

• Communicates effectively

• Demonstrates active listening, written, verbal and information technology skills

• Ability to multi-task in a fast paced, multi-disciplinary clinical setting.

• Demonstrated excellent attendance

• Extensive knowledge of Microsoft Outlook

• Expected to be proficient in identifying problems, seeking and implementing solution

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day

• 2:1 Match on retirement savings

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .

Work Schedule

• 40 hours Monday-Friday

• May include rotational evening or weekend staffing coverage.

Work Locations

This position is located at the East Ann Arbor Health and Geriatrics Center.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.

Job Detail

Job Opening ID

283479

Working Title

Patient Services Intermediate

Job Title

Patient Services Intermediate

Work Location

Michigan Medicine - Ann Arbor

Ann Arbor, MI

Modes of Work

Onsite

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

Um Hospital

Department

MM Geriatrics Center - AC

Posting Begin/End Date

10/02/2026 - 10/09/2026

Salary

$45,219.20 - $65,603.20

Career Interest

Healthcare Admin & Support

Service Employees Intl Union (SEIU)

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