Supervisory Management & Program Analyst

Summary

The Battle Creek VA Medical Center is currently recruiting for a Supervisory Management & Program Analyst within Veterans Transportation Service.

Duties

Duties: Supervises fourteen employees including the department representative for the implementation of the Electronic Health Record Modernization. The incumbent will assure reasonable equity of performance standards and rating techniques between organizational units and assure equity in assessment of contractor work. Make decisions on work problems presented by subordinates and evaluate work performance of subordinates. Hear and resolve grievances or serious employee complaints, review and approve disciplinary actions involving non-supervisory employees, make decisions on non-routine, costly, or training needs, and requests, and recommend awards and bonuses for non-supervisory employees. Responds to the needs of the employee and the demands of the face-to-face work environment by considering multiple work arrangements including alternate work schedules. Reporting Beneficiary Travel (BT) expenditures and projections and is expected to work on other related projects whenever appropriate. Analysis of financial data and preparation of reports for management with recommendations and explanations of trends and outliers. Provide feedback from audits to Fiscal Service, Chief of Staff Office, Medical Center Director Office, Health Administration Service, and other VA Services. Supervises arrangement of travel for the Medical Centers BT eligible enrollees through mileage reimbursement and contracted travel modes. Monitors actual and projected expenditures and workload against the budget plan. Develops budget estimates to be used in proposals for new programs and planning efforts as requested by Medical Center management. researches and resolves complex issues within the budget spreadsheets including but not limited to vendor issues, payment history, and rejects. Prepares reports for cab, VA drivers, ambulance, RideShare, and wheelchair services to determine annual, local mobility usage. Process appeals related to Beneficiary Travel denials and composes Statements of the Case following determination that development is complete; explaining the issues, the applicable laws and regulations, a summary of all pertinent evidence, the decision rendered, and the reason(s) for the decision. Performs other duties as assigned. Preferred Experience: Supervising BT staff. Knowledge of VA Systems, Regulations, & VHA Directives. Experience developing SOPs Work Schedule: Monday - Friday 8:00AM - 4:30PM. Hours may be rotated or extended based on the needs of the Medical Center and our Veterans. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Management & Program Analyst/PD920670 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements

You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/23/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS 9 position you must have served 52 weeks at the GS 7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS 7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Managing a travel program in a healthcare environment. Managing transportation contracts, mileage reimbursement, emergent ambulance claims, inter-facility transfers and common carrier transportation. Primary point of contact for all transportation contracts including Special Mode, common carrier, ambulance, and air ambulance. Budget administration for a transportation program. Regular use of invoice payment systems and self service travel system. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a master's or equivalent graduate degree, OR two(2) full years of progressively higher level graduate education leading to such a degree, or an LL.B. or J.D. in a related field that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. NOTE: Transcripts must be submitted with application. You will be rated on the following Competencies for this position: Accountability Customer Service Decision Making Decisiveness Flexibility Interpersonal Skills Manages and Organizes Information Planning and Evaluating Problem Solving Resilience Transportation Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required such as periods of standing and walking. In addition, some lifting and stretching is done when working with files, spreadsheets, supplies, etc. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. How You Will Be Evaluated

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. Other Information

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.