Clinic Operations Manager 2

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.

• We never settle by constantly striving for better.

• We are in it together by supporting one another and those we serve.

• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits

• 401(k) savings plan with dollar-for-dollar match up to 5%

• Tuition Reimbursement

• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Clinic Operations Manager 2 coordinates activities in physician offices, clinics, or other areas. This ensures high-quality, patient-centered care and compliance with policies, procedures, and standards.

This role supports the Clinic and the Baylor Ambulatory Endoscopy Center.

Essential Functions of the Role

• Manages daily activities in a physician office, clinic or other patient care facility to ensure efficient office operations.

• Coordinates staffing, coverage and procedures to ensure needs of the facility are met in a timely and effective manner.

• Develops, reviews, revises, submits and implements policies, procedures, and priorities for practice that are aligned to the organization's targets.

• Interviews, selects, trains, supervises, evaluates, counsels and recommends termination of assigned employees.

• Approves and contributes to in-service education programs for assigned people.

• Coordinates accounts receivable management to ensure maximum reimbursement.

• Communicates with various departments to coordinate services, resolve operational problems, and improve quality of patient care.

• Provides information to physicians, community groups and referral agencies about programs provided by practices.

• Investigates, resolves and documents resolution of patient complaints.

Key Success Factors

• Demonstrated leadership, communication and problem-solving skills.

• Previous experience as a team lead or supervisor is preferred.

• Previous experience with Epic is preferred.

• Experience in a procedural based practice or facility.

• Strong experience with MS Office suite including Word, Excel, Teams, and PowerPoint.

• Demonstrated effectiveness in team development strategies.

• Demonstrated ability to evaluate and stabilize team and one-on-one workloads through effective time management, prioritization and organizational skills.

• Able to travel as required.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS

• EDUCATION - Associate's or 2 years of work experience above the minimum qualification

• EXPERIENCE - 4 Years of Experience

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.