Management & Program Analyst (HR Liaison)

Summary

WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - Operations Support, Capital Management & Oversight REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS Please read the entire announcement and all the instructions before you begin an application.

Duties

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Duty 1: Liaison/Consultant Duties 50% The incumbent serves as the primary HR liaison to facilitate human resource actions. He/sheanalyzes and evaluates (on a quantitative or qualitative basis) the effectiveness of themanagement processes and systems, human resources, and strategic planning initiatives withinthe program office. Conducts analyses and prepares reports on workforce trends i.e. hiring,classification, compensation, employee and labor relations, retirement, and awards. Conducts HRtraining for managers, supervisors, and/or employees. Duty 2: Project Management Support 25% The incumbent serves as a Project Manager responsible for accomplishing various analyticalstudies and/or projects relating to substantive, mission-oriented programs of the Internal RevenueService. The studies or projects involve complex programs, systems, or issues and have impact onmultiple IRS locations and/or organizations. Applies qualitative and quantitative methods inassessing complex management processes and/or systems for agency-wide programs or verylarge segments of such programs. Problems and issues addressed involve such complex mattersas efficiency and effectiveness in organizational design; overlaps in management support servicesand/or the need for consolidated functions; or developing or modifying procedures for carrying outmanagerial or administrative functions. Develops long-range program plans, goals, objectives, andmilestones. Compiles data and prepares administrative and/or program reports. Reports mayencompass workforce, programmatic, mission-oriented, and/or organizational issues. Usesquantitative analytical methods to evaluate programmatic data and to identify and analyze programor policy issues. Identifies data requirements needed for effective program evaluations; monitorsprogram trends through analyses of statistical data; designs statistically valid surveyquestionnaires and data analysis techniques. Duty 3: Research and Analysis 25% Interprets and applies laws, regulations, policies, and practices to provide advice and counsel tomanagers, employees, and other officials. Provides limited advice on the potential impact ofproposed human resource actions, reorganizations, reductions in force, etc. STANDARD POSITION DESCRIPTIONS (SPD): PD24498 Visit the IRS SPD Library to access the position descriptions. Requirements

Probationary Period - A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position. ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION Qualifications

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement. Specialized Experience GS-13: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level (GS-12) in the normal line of progression in the Federal service. Specialized experience for this position includes: Serving as a Human Resources liaison by providing consultative guidance and technical advice to managers and leadership on personnel management principles, workforce planning, staffing strategies, Human Capital programs, and related policies and procedures. Analyzing workforce data, staffing requirements, and Human Capital program effectiveness to identify trends, evaluate organizational needs, and recommend improvements supporting strategic workforce objectives. Coordinating Human Resources initiatives with servicing HR offices, leadership, and other stakeholders while facilitating recruitment, staffing, workforce planning, and other personnel actions. Preparing and presenting reports, briefings, training, and recommendations related to Human Resources programs, workforce initiatives, and sensitive personnel matters. Applying management analysis principles, methods, and techniques to evaluate and improve Human Resources programs, business processes, and organizational operations. Interpreting and applying Human Resources laws, regulations, policies, and guidance while advising management on personnel actions, hiring authorities, workforce initiatives, and operational challenges. AND You must also meet the following requirement(s): TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens" TIME IN GRADE (TIG): For positions above the GS-05, applicants must meet applicable time-in-­grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-05, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03 or 04 positions. For more information on qualifications please refer to OPM's Qualifications Standards.

Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions. We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE). How You Will Be Evaluated

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. Applicants who disqualify themselves will not be evaluated further. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Customer Service Decision Making Oral Communication Planning and Evaluating Problem Solving Written Communication Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. Rating: Your application will be evaluated in accordance with the Service's Merit Promotion Plan. A quality group rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level groups, Best Qualified, Highly Qualified and Qualified. Referral: Eligible applicants rated in the highest quality group, may be referred to a selecting official for consideration. Candidates, if required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring practices), will be interviewed in quality group order. We will not reimburse costs related to the interview such as travel to and from the interview site. Performance Appraisal and Awards - Will not be used in determining your overall rating. Any performance appraisal/evaluation and award documentation you provide will be forwarded to the selecting official. The selecting official will review this documentation and give it due weight consideration during the overall selection process. IRS employees may obtain their most recent awards listing at https://persinfo.web.irs.gov/. If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP), you must receive a score of Highly Qualified or better to be rated as "well qualified" to receive special selection priority. Benefits

As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC. Other Information

Consider each location carefully when applying. If you are selected for a location, that location will become your official post of duty. In the event that a building is closed due to rent management, new hires may be placed in a local commuting location. Additional jobs may be filled from this announcement or any other source to fill these vacancies. Alternative work schedule, staggered work hours may be available. Salary: General Schedule (GS) Locality Pay tables may be found under Salaries & Wages. Cost-of-Living Allowances (COLA): Puerto Rico includes COLA. See COLA Rates 2026.