Collections Specialist

Description

Strong collections isn't about making calls all day. It's about getting results.

A growing North County distribution company is seeking a Collections Specialist to manage a portfolio of commercial customer accounts and help improve cash flow while maintaining positive business relationships. This position is ideal for someone who is comfortable discussing outstanding balances, investigating payment delays, and working with customers to find practical solutions. You'll partner with accounts receivable, sales, and customer service to resolve disputes and prevent small billing issues from turning into long-overdue accounts.

The company is looking for someone who can balance persistence with professionalism. You'll have ownership of your assigned accounts, visibility into aging trends, and the opportunity to help improve collection procedures.

What you'll be responsible for:

• Manage a portfolio of business-to-business customer accounts.

• Review aging reports and prioritize past-due invoices for follow-up.

• Contact customers by phone and email regarding outstanding balances.

• Secure payment commitments and follow up to ensure agreed-upon payments are received.

• Research short payments, unapplied cash, billing disputes, and account discrepancies.

• Coordinate with billing and AR teams to resolve invoice issues.

• Partner with sales and customer service when account disputes require additional support.

• Document collection activity, customer conversations, and payment arrangements.

• Escalate seriously delinquent or high-risk accounts according to company procedures.

• Assist with credit holds and account reviews when appropriate.

• Prepare aging summaries and collection status reports for management.

• Identify recurring payment delays and recommend ways to improve collection performance.

Requirements

• 2–4 years of commercial collections or accounts receivable experience.

• Experience managing a customer portfolio and following an established collection cadence.

• Strong communication, negotiation, and problem-solving skills.

• Ability to discuss overdue balances professionally and confidently.

• Proficiency in Excel and accounting or ERP systems.

• Excellent organization and follow-through.

• Experience with credit limits, payment terms, or customer account reconciliations is a plus.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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