Customer Account Analyst

ABOUT THE ORGANIZATION Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries.Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers. Sun Chemical Corporation is a subsidiary of Sun Chemical Group Cooperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A. For more information, please visit our website atwww.sunchemical.comor connect with us onLinkedInorTwitter Customer Account Analyst Location: Remote Salary Range:$44,000 - $48,000 annually Join Our Team Sun Chemical is seeking a customer-focused, detail-oriented Customer Account Analystto serve as a trusted partner to our customers and internal teams. In this fully remote role, you'll manage a portfolio of customer accounts, drive exceptional service experiences, and play a critical role in ensuring orders are processed accurately and efficiently. If you thrive in a fast-paced environment, enjoy problem-solving, and are passionate about building strong customer relationships, we'd love to hear from you. What You'll Do As a Customer Account Analyst, you will: - Manage a portfolio of customer accounts, serving as a primary point of contact for customer needs. - Process customer orders accurately and efficiently while ensuring a high level of service. - Build and maintain strong relationships with customers, sales teams, and cross-functional business partners. - Communicate proactively regarding order status, shipment updates, product availability, and other customer inquiries. - Monitor open orders, shipments, and account activity to ensure timely fulfillment and customer satisfaction. - Identify potential issues before they become problems and work collaboratively to resolve them. - Manage customer interactions across multiple channels, including phone, email, and chat. - Escalate complex issues appropriately while maintaining a positive customer experience. - Follow established processes and procedures to effectively manage exceptions and special requests. - Support continuous improvement efforts by providing feedback and identifying opportunities to enhance service levels. What We're Looking For Required Qualifications - High School Diploma or GED required. - 2-3 years of experience in a customer service, account management, order management, or business-to-business (B2B) environment. - Bilingual proficiency in English and French (written and verbal). - Strong customer service orientation with a passion for delivering exceptional support. - Excellent verbal and written communication skills. - Proven problem-solving and critical thinking abilities. - Ability to prioritize competing demands while maintaining a high level of accuracy and attention to detail. - Proficiency with Microsoft Office applications, including Outlook, Excel, and Word. Preferred Qualifications - Experience using SAP or other ERP systems. - Experience supporting customers within a manufacturing, chemical, industrial, or distribution environment. Why Join Sun Chemical? 100% Remote Work Environment Opportunity to collaborate with global teams and customers Dynamic, fast-paced business environment Meaningful rol