Event & Commercial Operations Executive

Company DescriptionWe're part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businessesJob DescriptionThis role is based in our605 3rd Ave, New York office or Fort Lauderdale, Florida officeThis Event and Commercial Operations Executive role will sit within the event operations team to support the delivery and execution of sponsor and exhibitor contracts for Fintech Americas, ensuring seamless customer experiences while supporting revenue growth. This role focuses on enabling sales teams, optimising customer onboarding, and driving retention through proactive engagement.Key accountabilities * Create, manage and enhance the sales inventory to support the sales team in reaching their revenue targets * Serve as a primary point of contact for sponsor/exhibit clients during onboarding and throughout their lifecycle * Develop and maintain client resources, including but not limited to maintaining the supplier database, the exhibitor manual and the production of onsite documentation, floor plans, FAQs, and health and safety & sustainability practices and onsite welcome packs. * Support the successful operational delivery of sponsorship agreements and execution of the exhibit floor, taking on specific projects to see through from planning to onsite. * Manage branded assets, including collating requirements, placing orders, overseeing deliveries. * Work with Head of Ops to ensure the commercial ops budget is managed and a healthy profit margin on all commercial items is maintained. * Work closely with sales teams to identify upsell and cross-sell opportunities * Coordinate with wider event ops team members to resolve any client issues efficiently * Support on other core deliverables of the shows such as, but not limited to, signage and catering. * Attend and support other shows within fintech and Informa festivals more widely as time and workload allowCore Competencies * Customer-Centric Mindset: Commitment to customer satisfaction and success * Communication Skills: Excellent written and verbal communication abilities * Organization: Strong project management and multitasking capabilities * Problem-Solving: Ability to identify issues and develop creative solutions * Collaboration: Team player who works effectively across departments * Adaptability: Comfortable in fast-paced, evolving environmentsKey Performance Indicators (KPIs) * Net Promoter Score (NPS) * Time to onboard new customers * Upsell/cross-sell revenue contribution * Response time to customer inquiries * Rebook success * Profit margin % of commercial ops budget items & inventoryQualifications * Professional Fluency in Spanish * Ideally at least 3 years working within the exhibition or conference industry * Ability to work in a high-performing, fast-paced environment * Works well within a team * Self-motivated, accountable and sets own goals * Efficient, pragmatic and detail-oriented * Superior organisation and prioritisation skills * Good communication skills and great customer service * Patient, calm and composed under pressure * Flexible, open-minded and adaptable * Office attendance is essential. Current pattern is 3 days a week, subject to change. * As this role supports shows across different time zones, alternative work hours will be required, as necessaryAdditional InformationWe believe that great things happen when people connect face-to-face. That's why we work in-person with eac