Cafe Training & Operations Lead (New York, NY, US)

Summary The Café Training & Operations Lead drives consistency, capability, and operational effectiveness across the café organization. This role connects Field Leadership, District Managers, Coffee Trainers, Innovation/R&D, and Café Operations to ensure new products, processes, systems, and standards are effectively tested, documented, trained, and implemented in the field. This role owns the development and ongoing maintenance of training materials, SOPs, operational resources, and field facing tools. The role partners closely with Innovation/R&D and Field Leadership to validate new processes and ensure they are practical, operationally ready, and supported with the appropriate training and resources before implementation. The Café Training & Operations Lead also manages key administrative and operational processes within SAP for the Café organization, including purchase requisitions, purchase orders, and related reconciliation activities.Responsibilities Training & Field Capability Develop and maintain training materials and resources for café teams, Coffee Trainers, District Managers, and Field Leadership. Translate operational standards, product and coffee knowledge, and business initiatives into clear, practical training tools. Partner with Field Leadership and Coffee Trainers to identify capability gaps and support Barista development. Support the tiered Barista training program, including defined skills, expectations, resources, assessments, and progression pathways. Maintain an organized library of training materials, job aids, SOPs, and operational resources. Ensure training remains current and aligned with business priorities, operational standards, and product or process changes. Gather field feedback and continuously improve training content, resources, and development pathways. Café Operations & Process Improvement Develop, maintain, and implement café SOPs, job aids, and operational resources. Partner with Field Leadership, Coffee Trainers, and Innovation/R&D to test and implement new products, equipment, processes, and operational initiatives. Identify opportunities to simplify workflows, improve operational consistency, and enhance the café team experience. Translate approved processes into clear, field-ready documentation and training resources. Incorporate field feedback to support successful adoption and continuous improvement. SAP & Café Operations Administration Manage café purchase requisitions and purchase orders in SAP at café and national levels. Partner with District Managers and internal teams to support timely and accurate PO and invoice reconciliation. Maintain accurate purchasing documentation and adherence to established approval processes. Identify opportunities to improve the efficiency, consistency, and accuracy of café-related SAP processes. Serve as a resource for café purchasing workflows and related SAP processes. Field Partnership & Communication Build collaborative relationships with District Managers, Field Leadership, Coffee Trainers, café teams, and cross-functional partners. Serve as a key operational resource and connector between café teams and support functions. Partner with field leaders to identify operational, training, and resource needs and translate feedback into actionable improvements. Communicate operational changes and provide resources that support consistent implementation and adoption. Key Partnerships District Managers & Field Leadership Coffee Trainers / Innovation / R&D Finance / Accounts Payable Supply Chain / Procurement Cross-functional business partners Requirements Success in this Role Looks Like Baristas have a clear, consistent tiered development pathway. Field Leaders, District Managers, and Coffee Trainers have the tools and resources needed to support cafe teams. New processes and initiatives are tested, approved, trained, and implemented effectively. SOPs and training resources are current, clear, and easy to use. Field feedback drives continuous improvement in processes and training. SAP purchasing processes are accurate, timely, and well maintained. Café teams experience clear expectations and practical support when new products, processes, equipment, or standards are introduced. The role is a trusted partner to the field, helping improve consistency and operational execution. Core Competencies Café Operations & Operational Effectiveness Training Content Development SOP Development & Documentation Process Improvement Project & Implementation Management Cross Functional Collaboration & Relationship Building Change Management Problem Solving & Critical Thinking Communication & Facilitation Attention to Detail & Organization Ability to translate complex processes into simple, actionable resources Ability to manage multiple priorities and projects in a fast-paced environment Understanding of café operations and field execution Willingness and ability to travel up to 20% as needed. About Us Chobani is a food maker with a mission of making high-quality and nutritious food accessible to more people, while elevating our communities and making the world a healthier place. In short: making good food for all. In support of this mission, Chobani is a purpose-driven, people-first, food-and-wellness-focused company, and has been since its founding in 2005 by Hamdi Ulukaya, an immigrant to the U.S. The Company manufactures yogurt, oat milk, and creamers – Chobani yogurt is America's No.1 yogurt brand, made with natural ingredients without artificial preservatives. Following the 2023 acquisition of La Colombe, a leading coffee roaster with a shared commitment to quality, craftmanship and impact, the Company began selling cold-pressed espresso and lattes on tap at cafés nationwide, as well as Ready to Drink (RTD) coffee beverages at retail. In 2025, Chobani acquired Daily Harvest, a modern brand offering consumers nutritious, delicious and convenient ready-to-make meals.  Chobani uses food as a force for good in the world – putting humanity first in everything it does. The company's philanthropic efforts prioritize giving back to its communities and beyond. Chobani manufactures its products in New York, Idaho, Michigan and Australia, and its products are available throughout North America and distributed in Australia and other select markets.  For more information, please visit  www.chobani.com or follow us on Facebook, Twitter, Instagram and LinkedIn.  Chobani is an equal opportunity employer. Chobani will not discriminate against any applicant for employment on any basis including, but not limited to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military and/or veteran status, marital status, predisposing genetic characteristics and genetic information, or any other classification protected by federal, state, and local laws. The salary range for this full-time position is $95,000 - $109,800 + bonus + equity + benefits. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Chobani provides a comprehensive benefits package, including medical, dental, vision coverage, disability insurance, health savings account, flexible spending accounts, and tuition reimbursement. To help save for the future, all employees are eligible for a 401k match of 100% on up to 5% of eligible pay. To support growing families, we provide fertility and childcare assistance, and 12 weeks of parental leave at full pay after six months of continuous employment. In addition, we provide wellness resources which include an employee assistance program, fitness discounts, a wellness reimbursement, on-site gym access (certain locations) and a monthly wellness newsletter to connect you with resources and timely information. We offer various types of paid time of including: 120 hours of paid time off, 11 holidays, and paid volunteer time off.