Airport Operations Crew

Position Title: Airport Operations Crew (BUF) Position Summary: The Airport Operations Crew provides award-winning customer service to customers in the airport. The crewmember checks in and verifies customers' personal identification; tags, lifts, and handles customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates customer boarding and deplaning; assists customers with special needs; and complies with any ad-hoc requests as needed.Individuals must excel at serving customers and be comfortable speaking on a public address system, using computers and airport equipment. Essential Functions: * Verify customers' personal identification * Tag, lift, and handle customer luggage * Announce flight arrivals, departures, and pre-boarding information via the public address system * Communicate with our customers to keep them constantly informed * Offer ancillary products to our customers such as "even more speed" and "even more space" * Coordinate various duties with coworkers and other departments to ensure proper handling of customers * Help prepare aircraft cabin for customer boarding and departure, which includes cleaning of seats, seat-pockets, gallies, lavatories and floor * Operation of airport equipment, e.g. customer enplaning/deplaning equipment such a Jet bridge, Turbo way, airstairs, etc. * Assist customers with special needs, e.g. customers who need assistance in boarding * Crewmembers will be required to perform and/ or rotate through all Airport Operations related functions (gate, ticket counter, etc.) * Other duties as assigned Minimum Experience and Qualifications: * High School Diploma or General Education Development (GED) Diploma * At least eighteen (18) years old * One (1) year of customer service or sales experience * Strong interpersonal and listening skills * Complete fluency in written and spoken English * Candidates must complete an assessment that evaluates the job qualifications/characteristics of Adaptability, Customer Service, and Safety Orientation using AI- or statistically-based scoring * Must be able to adhere to JetBlue Uniform Policy Manual Standards * Able to travel and/or work variable hours, flexible shifts, including holidays and weekends * Experience using a mouse, computer, keyboard and basic word processing, email and office applications * Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements * Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge * Experience performing under pressure and within fixed time constraints * Depending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways' insurance standards * Depending on location, may need to acquire and maintain a United States Customs Clearance * Available for occasional overnight travel (10%) * Able to make occasional trips to other locations for training or temporary assignment * Must pass a pre-employment drug test * Must be legally eligible to work in the country in which the position is located * Authorization to work in the US is required, this position is not eligible for visa sponsorship * For internal candidates, good standing in attendance performance and safety Preferred Experience and Qualifications: * Two (2) years of customer service, volunteer experience or sales experience * Knowledge of customer service principles and practices strongly * Experience working with various forms of payment (cash, credit cards, travelers checks, etc.) * Previous airline experience * Bilingual skills Crewmember Expectations: * Regular attendance and punctuality * Ability to work flexible hours including holidays/ w