Branch Banker I

This job was posted by https://joblink.delaware.gov : For more information, please see: https://joblink.delaware.gov/jobs/1570400 ## Branch Banker I Wilmington, DE, US Requisition ID: 1001 **POSITION:**Branch Banker I **PAY GRADE:**05\ **DEPARTMENT:**Retail\ **SUPERVISOR:**Area Manager & Branch Manager JOB FUNCTION: To deliver superior customer service to new and existing clients in a professional and informative manner. Solicit new business and help build relationships with customers by connecting them with team members who can help them address their financial needs. JOB DUTIES: - Provide and perform Teller duties in an accurate and efficient manner. - Assist with daily ATM and vault duties and responsibilities. - Provide outstanding branch customer service on the platform by: - Providing error resolution and prompt efficient customer service. - Soliciting and cross-selling bank products and services. - Opening, servicing and closing all types of personal or commercial accounts. - Applying established procedures and policy. - Encourage and contribute to a team atmosphere; assist other staff members in their daily activities. - All other duties as may be warranted or required. JOB EXPECTATIONS: - Complete accurate documentation of all deposit and loan account processing. - Actively engage and assist customers on the teller line or platform as needed. - Excellent product knowledge. - Maintain professional appearance and conduct. - Proactively engage in ongoing compliance training and procedure review. - Ability to deal pleasantly and professionally with both customers and bank employees. - Ability to respond well to daily change. - Adherence to corporate policies, procedures, and regulatory banking requirements. Completes all required training. Actively communicates matters of potential audit or compliance risk. JOB QUALIFICATIONS: - High School diploma required. Additional college level courses or E-Learning seminars helpful. - Previous cash handling experience required. - Previous retail sales or banking experience preferred. - Well-developed computer skills. - Strong oral and written communications skills. - Proven ability for attention to detail. - Ability to work a flexible weekly schedule and 2 3 Saturdays per month required. - Required to sit and stand for prolonged periods of time. - Dexterity is mandatory for frequent use of hands and fingers. - Required to walk, reach, push, occasionally climb or balance, stoop, kneel or crouch. - Required to talk, hear, see, read and write. - Required to have close vision and distant vision, depth perception and ability to adjust focus.