Senior Director, Account Operations

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: As the Senior Director, Account Operations in the Public Institutions sector, you will be responsible for overseeing the operational aspects of a large key client account, ensuring seamless delivery of services, and driving strategic growth. You will work closely with senior leadership to align operational strategies with business objectives, optimize resource allocation, and enhance client satisfaction while maintaining compliance with industry regulations. This role will be onsite 5 days/week at our client's site in Salt Lake City, UT. What your day-to-day will look like: * Partner with the Account Director to develop and implement operational strategies to support account growth and profitability * Assist to oversee day-to-day operations of a key client account, ensuring service excellence * Collaborate with cross-functional teams to streamline processes and improve efficiency * Monitor key performance indicators (KPIs) and align with the Leadership Team to provide strategic improvement process * Conduct risk assessments and develop mitigation strategies for account operations * Lead resource planning and allocation to meet client demands and project timelines * Facilitate communication between internal teams and client stakeholders * Identify and implement process improvements and cost-saving initiatives * Ensure compliance with regulatory requirements and industry standards * Manage and mentor operational teams, fostering a culture of continuous improvement * Participate in client meetings and presentations to address operational concerns and opportunities Desired or preferred experience and technical skills: * Experience in managing large-scale client accounts or projects * Knowledge of facility management industry trends, challenges, and regulatory landscape * Familiarity with project management methodologies (e.g., Agile, Lean, Six Sigma) * Understanding of industry technology and its process implementation *... For full info follow application link. JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran's status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship o n the operation of our business and ensures that employment decisions are based only on valid job requirements.