Help Desk Tech I - Junior Tech
Part-timeBoston, MAPart-time$20/hrSeen 1 day agoSeen in employer's feed 1 day ago
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At a glance
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Job overview
The Help Desk Tech I supports Boston Architectural College staff, faculty, and students with technology needs. The role handles help desk requests, basic hardware, software, and printing troubleshooting, and helps maintain computer labs, printers, and loaner equipment. It also supports multimedia events and equipment scheduling. The position is on-site, primarily on weekends, for 20–24 hours per week, with flexible hours based on academic-season needs.
Skills & qualifications
Skills
Qualifications
Full job description
HELP DESK TECH I - Junior Tech
POSITION SUMMARY:
The Boston Architectural College (BAC) is committed to providing all our students an integrated and exemplary educational experience while ensuring their individual success and empowering them to fully actualize their potential. We embrace diversity and inclusivity in all its forms, while striving to create an equitable global community.
The Help Desk Tech I position is an essential member of the Tech Resources Help Desk and part of the Academic Technology team within the Information Technology Group at the BAC. This position reports to the Senior Manager of Support Services, and provides the right candidate with ample opportunities for experience and growth in the areas of:
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Support Desk Services
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Information Security
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Multimedia Services
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Computer Lab Management
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Printing Systems Management
The Help Desk Tech I is primarily responsible for providing Technology Support to Staff, Faculty, and Students. They are also responsible for ensuring operability of Computer Lab Equipment, Printers/Plotters, and Loaner Equipment. The BAC Technology Resources department is a small team, at a small college, that operates with all the technology and infrastructure of a large organization. This means we are focused primarily on resolving issues well, rather than counting tickets processed. This also means that there is a great deal of opportunity for growth, development, and responsibility beyond those of the typical Help Desk environment.
PRIMARY ESSENTIAL FUNCTIONS:
Provide timely support and tracking for Help Desk requests from Walk-Ins, Calls, and the Ticketing System.
Provide basic maintenance and troubleshooting for hardware issues, software errors, and printing issues.
Provide coordination support for multimedia events, equipment scheduling, and loaner equipment.
Track and manage assigned tickets through the BAC’s ticketing system to final resolution.
Provide proactive, professional, and friendly service in all interactions.
Other tasks as assigned.
Qualifications
QUALIFICATIONS
SUPERVISORY RESPONSIBILITIES: No.
EDUCATIONAL CRITERIA: High School Diploma, Some College Experience is a plus
EXPERIENCE REQUIREMENTS: Experience in a Windows environment a plus
FUNCTIONAL/TECHNICAL SKILLS:
Must be detail oriented.
Computer literate in Windows OS Excellent communication and consultative skills, both verbal and written
Excellent problem solving skills
Organizational skills with the ability to effectively prioritize
Ability and willingness to support collaborative efforts
Ability to work independently with minimal supervision
Be committed to the mission of the BAC and carry out the highest quality of service to BAC constituencies
Work Schedule requirements: This is an on-site in-person position, 20-24 hours per week primarily on weekends. Days in the office may vary depending on the time of year and needs of the office. Must be able to work flexible hours in accordance with the academic season.
$20/hr
How this job compares
Set against the 2,952 open IT Support jobs on Olive Jobs, counted October 30, 2026.
- Pay
- This posting$20/hr
- Massachusetts median$25–30/hr31 hourly ranges
- US median$25–30/hr806 hourly ranges
This rate, $20/hr, is 30% below the Massachusetts median midpoint ($29/hr) — in the lowest quarter of IT Support hourly ranges in Massachusetts.
- Openings
- Olive Jobs lists 80 open IT Support jobs in Massachusetts and 2,952 across the US. 2% of them nationwide are listed as remote or flexible.
- Hiring the most in Massachusetts
- Experience
- IT Support postings that state a minimum ask for 2 years of experience at the median; the middle half ask for 1 to 4 years (2,058 postings).
- Education
- This posting asks for a high school diploma; 1,068 of the 2,952 open IT Support jobs (36%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on October 30, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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