Reconditioning Manager

BMW of Minnetonka Minnetonka MN 55391

Full time

R119189

Dealership:L0807 BMW of Minnetonka

BMW of Minnetonka

Pay: $70,000-$100,000

Schedule: Monday–Friday, with some Saturdays based on needs; closed Sundays

Why Join Us?

BMW of Minnetonka is hiring an experienced Automotive Recon Manager to lead a high-volume operation supporting approximately 250 internal work items. You'll dispatch technicians, manage workflow, remove roadblocks, and keep vehicles moving from recon to frontline-ready. The Recon Manage will report to the Service Manager and is an onsite position at the Dealership.

What You'll Do

The Reconditioning Manager oversees all daily reconditioning and detail operations. The primary goal of this role is to recondition BMW of Minnetonka inventory from intake to front line within BMW of Minnetonka benchmarks for both new and used vehicles. The Reconditioning Manager directly supervises the detail and car wash staff and coordinates with the service team, sales team and outside vendors to keep the recon process smooth, efficient and on schedule, with work completed to the satisfaction of customers and dealership managers. This role carries similar authority to the Service Drive Manager and is expected to help cover that position when required, including scheduled MOD weekends. The Reconditioning Manager reports to the Service Manager.

Reconditioning Workflow

• Recondition inventory from intake to front-line ready within BMW of Minnetonka benchmarks.

• Organize the daily work schedule for reconditioning and detail.

• Approve reconditioning needs on inventory in coordination with the Sales Managers and within budget.

• Keep Sales Managers updated on the status of every unit in recon and its expected front-line date.

• Write repair orders for recon when advisors do not have the capacity.

• Ensure service drive purchases are dispatched to technicians and advisors who wrote the initial CP repair order.

• Confirm all delivery stops and recalls are performed, completed, and submitted prior to delivery.

• Work with the sales team to get all fresh inventory “quick pictured” for immediate online presence.

• Coordinate final photos with the sales team and vendors for completion and quality.

• Continually monitor new and used vehicle inventory for cleanliness and ensure vehicles are sales ready.

Vendors, Supplies and Purchasing

• Maintain excellent working relationships with outside vendors.

• Coordinate vendor reconditioning schedules and deadlines.

• Order and maintain reconditioning and detail supplies and materials.

• Maintain accurate purchase order records and approve invoices and sublet charges.

Staff Supervision

• Hire, train, mentor, and schedule detailers and car wash staff, and lead the interview and selection process for department candidates.

• Recognize good work and coach, counsel, and document employees with poor performance, taking disciplinary action in a timely manner.

• Review clock-ins on a weekly basis.

Courtesy Loaner Fleet

• Manage the swap of incoming and retired loaner vehicles in partnership with the Service Drive Manager and Sales Managers. Help the Service Drive Manager maintain the cleanliness of the loaner fleet.

• Coordinate the car wash schedule with the Service Drive Manager so loaners and customer vehicles are ready on time.

Operational Backup, Facility and Safety

• Run the service department when both the Service Manager and Service Drive Manager are absent and work scheduled Manager-on-Duty (MOD) floor time.

• Understand and comply with all BMW NA policies and standards for CPO and Pre-Owned reconditioning, as well as warranty guidelines and best practices.

• Ensure the car wash is operating as designed and cleaned routinely. Coordinate all routine maintenance.

• Open the reconditioning department daily.

• Work with store managers on facility needs, including snow and ice removal in parking lot areas.

• Inspect and maintain the cleanliness, organization, and appearance of all recon areas in accordance with state and federal OSHA requirements to ensure a professional and safe environment for customers and employees.

• Maintain a good working relationship with all dealership departments and managers.

• Perform other duties as assigned.

What You'll Bring

• 2+ years of automotive service, reconditioning, dispatch, or shop operations experience

• 1+ year of leadership or supervisory experience

• Experience dispatching work and coordinating technicians

• Manage a high volume of internal work

• Experience with repair orders, shop workflow, and vehicle reconditioning processes

• Team-first leadership style and across departments

• Valid driver's license and acceptable driving record

Total Rewards

This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes $70,000-$100,000

Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!