Card Programs Specialist

JOB REQUIREMENTS: Card Programs Specialist Job Post Information* : Post End Date 8/28/2026 ID 2026-6162 Location : City Madison Category Debit/Credit Card Services FTE 1.0 Schedule Monday-Friday 8:00am-5:45pm with 3-4 Saturdays per quarter (9:00am-1:15pm) Salary Grade 6 Min USD $20.50/Hr. Mid USD $23.99/Hr. Additional Locations US-WI-Wauwatosa Overview This position will support the mission and strategic goals of UWCU and the Card Programs department. The Card Programs Specialist I is responsible for responding to inquiries and identifying solutions to support our debit and credit card products, as well as our ATMs. This role must develop and maintain strong working relationships with internal partners to help deliver an exceptional cardholder experience. This position requires the ability to balance multiple priorities, effectively analyze information, and devise solutions to problems. The person in this role is responsible for daily operations including the balancing of general ledgers, working exception and audit reports, and performing monetary adjustments and maintenance requests with speed and accuracy. This position will also investigate and resolve consumer dispute claims to support the Card Programs Dispute team. Responsibilities Operational Excellence Accurately perform account and card maintenance. Take responsibility for monetary functions and balancing of appropriate GLs, including balance transfers, late fee refunds, payments, returned items, credit and cash advances and more. Process daily, weekly, and monthly debit card, credit card and ATM exception report and audits. Assist in maintaining procedures, and recommend improvements to increase productivity, performance, and efficiency. Research errors and issues. Collaborate with vendors, internal technical partners, and more senior Card Programs team members to reach resolution. Cardholder Experience Provide direct phone and e-mail support to members, MS&S, MSC, and other internal partners, delivering exceptional member service and personalized solutions. Solicit feedback, identify trends, and document opportunities to optimize the cardholder experience. Demonstrate sound judgement and creative problem solving to effectively resolve member concerns and issues. Develop internal help resources to support the acquisition and servicing of debit and credit cards. Maintain debit, credit, and ATM product, feature, and function expertise necessary to promote an exceptional cardholder experience. Dispute Resolution Process low-dollar, consumer dispute claims by gathering necessary information and documentation to acquire merchant credit or write off claims. Utilize appropriate systems to either maximize recovery rates or minimize... For full info follow application link. UW Credit Union is proud to be an Equal Opportunity and Affirmative Action Employer of Minorities, Protected Veterans, Women, and individuals with Disabilities. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/E7A36345EC274949