Office Manager - Dental

The CHC is seeking an experienced Dental Office Manager to join our expanding team. The Office Manager will coordinate Dental Clinic operations for 3 sites to ensure that access to quality dental care is available for patients of all ages, demographics as well as insurance status. RESPONSIBILITIES INCLUDE: Supervises front desk scheduling & training. Evaluates staff performance & process improvements to workflows Designs & implements administrative office policies & procedures to ensure efficient functioning of dental clinic. Serves as "liaison" among providers, front desk, billing staff as well as primary care teams. Communicates issues in a timely manner & troubleshoots problem areas. Actively participates in CHC management team meetings across departments. Oversees dental provider scheduling. Establishes provider schedules in electronic dental patient record. Periodically audits provider schedule to ensure system integrity & ongoing patient access. Assists with orientation of new staff. & student externs Screens patient complaints & satisfaction surveys & informs Dental Director & CEO of trends. Ensures compliance with HIPAA, OSHA & other regulatory agencies. Oversees dental insurance processes, including eligibility verification, treatment estimates, claim requirements, & prior authorizations. Manages all dental provider credentialing & enrollment with insurance plans, including initial credentialing, recredentialing, & ongoing maintenance of provider participation, ensuring compliance. Qualifications Minimum of 3 years in a Dental office management/supervisory role Proficiency in Dental software programs (preferably Epic) as well as MS Office (Excel & Outlook) Excellent communication & organizational skills Demonstrated ability to multitask in a fast-paced environment Experience with prior authorizations & credentialing process