Program Manager - AI

Job Description

We are seeking an experienced Delivery Manager to lead delivery for the Pro AI pod. The role owns planning, execution, governance and communication for a high-visibility AI initiative. This role will act as the pod's operating backbone: keeping the team focused on outcomes, bringing structure and cadence, and giving executives clear, confident visibility into progress, risks and decisions.

Key responsibilities

• Own end-to-end delivery of the pod's roadmap, balancing scope, timeline, quality and risk.
• Drive agile ceremonies (planning, standups, reviews, retros) and act as scrum master to keep the team focused on goals.
• Lead backlog prioritization with product and engineering and proactively remove blockers.
• Establish governance and an operating rhythm: status cadences, decision logs, RAID logs, dependency tracking.
• Identify risks and issues early, drive mitigation, and escalate appropriately.
• Coordinate change and release management, including go-lives, rollouts, and adoption across teams.
• Prepare and present executive-ready updates, including dashboards, status reports, and decision briefs, for Senior Leadership and C-level audiences.
• Build relationships and manage conflicts across multiple leaders and cross-functional teams.
• Apply an AI-first mindset by using AI tools (e.g., Claude) to improve planning, reporting, documentation, and team productivity.

$60/hr to $68/hr - Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Skills and Requirements

• 7+ years of program/delivery management experience, including 3+ years leading agile delivery.
• Experience leading AI, ML, Data, or complex technical initiatives in a retail environment
• Proven track record delivering high-visibility programs with direct executive stakeholder exposure.
• Strong executive communication skills, both written and verbal, with the ability to distill complexity into clear messages and decisions.
• Demonstrated ability to influence without authority across cross-functional teams.
• Experience with risk/issue management, release management, and change adoption.
• Comfort with ambiguity and evolving scope.
• Hands-on proficiency with Jira, Confluence (or similar), Smartsheet, Excel and PowerPoint.
• Experience building project health reporting and dashboards.
• Practical, hands-on experience using generative AI tools (Claude preferred) in day-to-day work.
• Prior experience delivering AI/ML or data-product initiatives.
• Experience in retail, e-commerce, or large enterprise environments.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].