Experience Specialist/Receptionist: Surgery Clinic

Experience Specialist/Receptionist: Surgery Clinic

UnityPoint Health Finley Hospital

1 Positions

ID: 51388837

Posted On 08/18/2026

Job Overview

• Area of Interest: Patient Services

• FTE/Hours per pay period: 1.0

• Department: Surgery- DQ

• Shift: Monday-Friday 8:00AM-5:00PM

• Job ID: 185997

Overview

UnityPoint Clinic

Experience Specialist/Receptionist - Surgery

Monday-Friday 8:00AM-5:00PM

Full Time Benefits

As an Experience Specialist/Receptionist, you are the first point of contact for patients and visitors, playing a vital role in creating a welcoming and professional environment. You will manage front desk responsibilities while ensuring a smooth and positive experience for everyone who enters the clinic. Your role blends administrative support with exceptional customer service to support the overall efficiency and reputation of our healthcare team.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Extends a professional welcome to all patients and visitors, providing information on services and procedures.

• Serves as the first point of contact for patients and visitors, caters to general patient interactions,assistingwith check-in and check-out, ensuring a smooth and efficient registration process.

• Guides patients toappropriate departments, clinics, or service areas.

• Keeps patients and families updated about wait times, physician availability, and procedural delays.

• Assistspatients in completing paperwork, including consent forms, intake forms, and insurance documentation.

• Addresses general patient inquiries, concerns, and complaints with empathy and escalates complex or urgent matters to experience specialist II.

• Offers guidance on charges, payment processes, insurance procedures, and provides non-medical information to patients if needed.

• Supports inmaintaininglatest patient records in the EMR system, ensuring data accuracy.

• Answers incoming calls, providing basic information andforwardingcalls to theconcerned department.

• Ensures all patient interactions and data handlingcomply withconfidentiality regulations and UPH standards.

• Participates in training programs to stay updated on best practices in patient care and healthcare regulations.

Qualifications

Education:

• High School Diploma or equivalent required.

Primary Contact

13511

Michelle Pickel

HR Recruiter, HR

563-589-2608

Phone

Phone

Phone

Fax

[email protected]

Email

True

False

False

Job Details

Categories

Health Care

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

168

Job REQ #

51388837

# Positions

1

Start Date

20260818

End Date

20260920

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UnityPoint Health Finley Hospital

About the Company

A CAREER AT UNITYPOINT HEALTH - FINLEY HOSPITAL

UnityPoint Health team members come for a job, but stay for a career. As a team member, regardless of your position, you'll get the chance to change lives on a daily basis in order to deliver our vision of the Best Outcome for Every Patient, Every Time. That privilege drives employees' passion for making a difference in the lives of our patients, helping them create healthier, more rewarding lives.

At UnityPoint Health - Finley Hospital, we know our collective actions determine the experience we create. Our team members strive to work as one through four key values:

• Foster Unity

• Own the Moment

• Champion Excellence

• Seize Opportunity

If you are interested in joining our team, please visit http://www.unitypoint.org/dubuque/employment-opportunities to learn about our many opportunities and to fill out an online application.

ABOUT OUR HOSPITAL

UnityPoint Health Finley Hospital is a 126-bed community hospital. We employ more than 800 full-and-part-time employees. Finley Hospital is a not-for-profit, locally owned, regional healthcare facility part of the UnityPoint Health system. Finley Hospital is committed to bringing the best medical care to the tri-state area. We offer comprehensive, full service health care that is coordinated around our patients. We have consistently been recognized as a leader in health care.