Mac Desktop Support Technician_Onsite

JOB REQUIREMENTS: Mac Desktop Support Technician Desktop & Endpoint Support Role Overview We are seeking a hands-on Mac Desktop Support Technician to provide onsite desk-side support across the enterprise. This role will help strengthen Mac-focused support capabilities while supporting day-to-day operations and a significant laptop and device refresh initiative in a mixed Mac and Windows environment. Key Responsibilities * Provide onsite desk-side support for employees across the enterprise, delivering responsive and professional end-user assistance. * Diagnose and resolve hardware, software, operating system, peripheral, connectivity, and general end-user issues. * Support macOS devices while also troubleshooting and maintaining standard Windows laptops and desktops. * Assist with laptop and endpoint deployment, replacement, setup, configuration, testing, and refresh activities. * Prepare devices for employees, including required applications, accessories, connectivity, and endpoint settings. * Support equipment swaps and replacements while helping ensure a smooth handoff and minimal disruption to the user. * Manage ticket-based operational work, including prioritization, status updates, resolution notes, and accurate closure documentation. * Escalate complex or unresolved issues to the appropriate technical teams and collaborate through resolution. * Maintain accurate asset and device information and contribute to repeatable support and refresh documentation. * Provide post-deployment assistance and resolve issues identified after device setup or replacement. Required Qualifications * Hands-on experience providing desktop, desk-side, field, or endpoint support in a professional environment. * Practical experience troubleshooting Mac hardware, macOS, applications, user profiles, peripherals, and connectivity issues. * Experience supporting Windows desktops and laptops in a mixed-device environment. * Experience with laptop deployment, imaging or provisioning, device refreshes, equipment replacement, or workstation setup. * Working knowledge of ticketing or IT service management processes, including clear documentation of troubleshooting and resolution steps. * Strong customer service, communication, problem-solving, and organizational skills. * Ability to work independently while coordinating effectively with broader infrastructure, endpoint, and service desk teams. Preferred Qualifications * Enterprise Mac support experience, particularly in an environment with a sizable Mac population. * Experience with Mac management or deployment platforms such as Jamf Pro, Microsoft Intune, Apple Business Manager, Mosyle, or Kandji. * Familiarity with endpoint encryption, device enrollment, software distribution, and enterprise security requirements. * Experience with asset tracking and ticketing platforms such as ServiceNow, Jira Service Management, Remedy, Freshservice, or a comparable system. * Experience supporting executives, developers, creative teams, or other users with specialized Mac workflows. * Relevant certifications such as CompTIA A+, Apple device support credentials, Jamf certifications, or Microsoft endpoint certifications. What Success Looks Like * Users receive timely, courteous, and effective onsite support. * Mac and Windows incidents are resolved using a structured troubleshooting approach and documented accurately. * Device refresh and replacement work is completed consistently, with equipment tested and ready for use. * Issues are owned through resolution or transferred with clear context to the correct escalation team. * The technician helps expand practical Mac support depth across the organization. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. Californ To view the full job description please use the link below. https://www.aplitrak.com/?adid=Y JnZW5lcmljLjQzOTgyLjg3NzBAYmVhY29uaGlsbGNvbXAuYXBsaXRyYWsuY29t ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjQzOTgyLjg3NzBAYmVhY29uaGlsbGNvbXAuYXBsaXRyYWsuY29t