Branch Operations Manager

Description

Lead Operations. Develop People. Strengthen Relationships.

At State Bank of Southern Utah, we believe great banking starts with strong relationships and exceptional operational execution. As a Branch Operations Manager, you'll play a critical leadership role in ensuring the branch runs efficiently, compliantly, and with a consistent focus on customer service.

This role is ideal for an experienced banking professional who enjoys developing teams, solving operational challenges, building customer relationships, and creating an environment where employees and customers thrive. You'll lead daily branch operations, coach frontline employees, oversee risk and compliance processes, and help drive the growth and success of your branch within the community.

If you're passionate about leadership, accountability, customer service, and operational excellence, we'd love to meet you.

Why Join State Bank of Southern Utah?

At SBSU, we're committed to helping employees build meaningful careers while making a difference in the communities we serve.

You'll have the opportunity to:

• Lead and develop a high-performing branch team

• Influence the customer experience and branch success every day

• Build strong relationships with customers, employees, and community members

• Grow your leadership and operational management skills

• Work for a community-focused organization guided by strong core values

• Contribute to a culture built on integrity, accountability, positivity, and service

What You'll Do

Lead Branch Operations

• Oversee all daily branch operational activities and employee workflows

• Manage cash operations, including vault management, cash recyclers, ATM balancing, and teller cash limits

• Ensure accurate branch balancing and reconciliation processes

• Review operational reports and oversee branch self-audits

• Support branch opening and closing procedures, including Saturday operations when applicable

• Maintain branch facilities, security standards, and overall operational readiness

Ensure Compliance & Risk Management

• Maintain strong internal controls and operational safeguards

• Ensure compliance with bank policies, procedures, and regulatory requirements

• Foster an audit-ready culture with a focus on risk management and accountability

• Oversee dual-control procedures and cash-handling standards across the branch

Develop & Lead Your Team

• Supervise, coach, and develop tellers, head tellers, and universal bankers

• Provide real-time guidance, training, and performance feedback

• Conduct team meetings and coaching sessions to reinforce service, compliance, and operational expectations

• Manage staffing, scheduling, and workforce planning to ensure consistent coverage

• Build a positive, accountable culture aligned with the bank's core values

Strengthen Customer Relationships

• Model exceptional customer service and relationship-building behaviors

• Assist customers with banking products, services, and account needs

• Resolve complex customer concerns while maintaining trust and satisfaction

• Coach employees on delivering needs-based conversations through the SBSU VALUE Blueprint

• Encourage meaningful customer interactions that deepen relationships and improve engagement

Drive Customer Growth & Engagement

• Lead adoption of SBSU's relationship-building programs, including the VALUE Blueprint and 2-2-2 Follow-Up Program

• Ensure effective use of CRM tools to document customer interactions and identify opportunities

• Analyze customer and branch performance trends to support relationship growth and retention

• Promote customer outreach, referrals, and community engagement efforts

What Success Looks Like

In this role, success means:

• Branch operations run efficiently, accurately, and compliantly

• Employees are engaged, well-trained, and accountable

• Customers consistently receive exceptional service

• Operational risk is minimized through strong controls and oversight

• Customer relationships continue to grow through meaningful interactions and follow-up

• Team members embody State Bank's core values in every interaction

What You'll Bring

Required Qualifications

• Minimum of 3 years of progressive branch banking or branch operations experience

• Experience as a Teller, Head Teller, Universal Banker, New Accounts Representative, or similar role

• Demonstrated leadership or supervisory experience

• Ability to successfully pass a credit and background check

Preferred Qualifications

• Associate's or Bachelor's degree

• Previous experience leading branch operations or supervisory teams within a financial institution

• Assistant Branch Manager, Branch Manager, Operations Officer, or similar role

Key Skills

We're looking for candidates who demonstrate:

• Strong leadership, coaching, and employee development abilities

• Expertise in branch operations, cash management, and controls

• Knowledge of banking products, services, and regulations

• Exceptional customer service and relationship-building skills

• Strong communication and conflict resolution capabilities

• Experience using CRM platforms and customer engagement tools

• Organizational, analytical, and problem-solving skills

• Ability to manage multiple priorities in a fast-paced environment

• Professionalism, discretion, and sound decision-making

Our Core Values

At State Bank of Southern Utah, our culture is built around:

• Make a Difference

• Relationships Matter

• Love What We Do

• Live with Integrity

• Share Positivity

We look for leaders who bring these values to life for customers, coworkers, and the communities we serve.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.