Manager Patient Care Services - Med Surg

MANAGER PATIENT CARE SERVICES - MED SURG ** ** *In addition, this position will include full responsibility for Infection Prevention. Responsible for overseeing the daily operation of assigned unit(s) to ensure high-quality, compassionate, and efficient patient care. Responsible for leading and developing staff, managing budgets, ensuring regulatory compliance, and collaborating with multidisciplinary team to optimize patient outcomes and satisfaction. Essential Functions and Responsibilities: 1. Maintains operational responsibility for nursing and health care services on the unit. 2. Promotes positive customer relations with physicians, patients, families, visitors, and employees. Follows up on complaints and provides feedback. Monitors level of patient, staff, and physician satisfaction. 3. Promotes collaboration regarding patient care issues with various staff levels and disciplines. 4. In collaboration with other members of the leadership team and the Education Staff, ensures staff participation in orientation, mandatory and continuing education programs, and other staff development opportunities. 5. Plans unit conferences, educational endeavors, and in-service meetings for staff. 6. Ensures quality and appropriateness of care is maintained/monitored and relevant action plans are developed and implemented. 7. Utilizes objective measurement tools to evaluate the quality of nursing care delivered to patients serviced. Qualifications: Required: - Bachelor's degree in nursing with a minimum of 3 years nursing-related experience OR associate's degree with 5 years of nursing-related experience - Licensed as a Registered Nurse to practice nursing in Michigan - BLS Certification Preferred: Master's degree in a related program