Roadside Cafe Work Team Leader

Now Hiring: Roadside Store & Cafe Work Team Leader Gould Farm | Monterey, Massachusetts | $20 - $22 per hour, depending on experience Great Food. Meaningful Work. Stronger Community. For over 50 years, Roadside Store & Cafe has been a beloved Berkshires institution, serving breakfast and lunch while celebrating the bounty of our local community. We proudly feature products from Gould Farm's dairy and beef herds, gardens, greenhouses, bakery, and maple sugarbushes. But Roadside is more than a caf?. It is an important part of Gould Farm's therapeutic work program, where meaningful work, supportive relationships, and community living help adults facing mental health challenges move toward recovery and greater independence. We are looking for a Work Team Leader who loves good food, enjoys working with people, and wants to make a meaningful contribution to a mission-driven community. About the Position The Roadside Store & Cafe Work Team Leader supports the daily operation of our busy caf? and market while helping create a welcoming, empowering environment for our guests, staff, volunteers, and customers. Working closely with the Roadside Manager and a multidisciplinary team, you will balance hands-on food service and hospitality with coaching and supporting guests as they develop skills, build confidence, and participate in meaningful work. This is an opportunity for someone who enjoys the energy of a restaurant but is equally motivated by teamwork, human connection, and work that makes a difference. What You'll Do: Caf? & Restaurant Operations Help manage daily front-of-house and back-of-house operations. Prepare and serve breakfast, lunch, and caf? menu items with attention to quality and consistency. Make great coffee and provide friendly, attentive barista service. Maintain inventory, stock shelves, and keep ingredients and supplies organized. Maintain a clean, sanitary, safe, and welcoming caf? and market. Support excellent customer service and a positive experience for every visitor. Guest Support & Work Program Help create a supportive, inclusive, and empowering work environment. Teach, coach, and encourage guests through appropriate, meaningful work assignments. Recognize individual strengths, celebrate accomplishments, and help guests build confidence and skills. Collaborate with colleagues and guests to ensure everyone's talents, perspectives, and voices are valued. Participate in team feedback and communication about guest progress as part of Gould Farm's broader therapeutic community. Provide support to other food service work teams when needed, particularly during seasonal changes in Roadside's business. Teamwork & Professional Development Meet regularly with the Roadside Manager for supervision and professional growth. Participate in staff meetings, community meetings, and ongoing training. Contribute ideas and feedback to improve the caf?, work program, and customer experience. Participate in on-call responsibilities after six months of service. Who We're Looking For We're looking for someone who brings a combination of hospitality, reliability, flexibility, and genuine care for others. Qualifications include: Ideally, 1-2 years of food service or restaurant experience in a fast-paced environment. Grill or short-order cooking experience is a plus. Barista experience is a plus. Strong communication, organization, and teamwork skills. The ability to balance multiple priorities while maintaining a positive, welcoming atmosphere. A collaborative approach and openness to feedback and continuous improvement. An interest in supporting people through meaningful work, encouragement, and community. Experience in a therapeutic, educational, or supportive work environment is welcome, but a willingness to learn and a genuine interest in our mission are essential. Visit company career page for full job description.