
CSA Operations Manager
Blue Cross & Blue Shield of Alabama
Birmingham, ALJobSeen 1w agoSeen in employer's feed 1w ago
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At a glance
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Requirements
Credentials this posting asks for.
Job overview
The CSA Operations Manager oversees data analysis, audits, and appeals for subsidiary contracts, directing staff and ensuring work is timely, accurate, and within budget. The role manages projects across contract lines, provides staff guidance and training, applies regulations to audits and appeals, and coordinates quality improvement activities. It also supports consistent work across subsidiary sites and identifies workflow improvements.
Skills & qualifications
Skills
Qualifications
Full job description
::: {#win0divHRS_SCH_PSTDSC_row$1} ::: {#win0divHRS_SCH_WRK_DESCR100$1} Department Overview ::: {#win0divHRS_SCH_WRK_DESCR100grp$1} ::: {#win0divHRS_SCH_PSTDSC_DESCRLONG$1} []{#HRS_SCH_PSTDSC_DESCRLONG$1} The Audit Department at our subsidiary has associates working remotely in several states with physical offices located in Birmingham, AL. This unit is responsible for work related to audits and appeals for a subset of institutional providers located across the country. The audit sector conducts Medicare audits on provider cost reports to determine payment and calculates the final settlement determination on the audited cost reports. The audit area also handles cost report appeals and reopenings from various other Medicare contractors, as assigned by the Medicare Administrative Contractors (MACs). ::: ::: ::: ::: ::: {#win0divHRS_SCH_PSTDSC_row$2} ::: {#win0divHRS_SCH_WRK_DESCR100$2} Primary Responsibilities ::: {#win0divHRS_SCH_WRK_DESCR100grp$2} ::: {#win0divHRS_SCH_PSTDSC_DESCRLONG$2} []{#HRS_SCH_PSTDSC_DESCRLONG$2} The CSA Operations Manager position ensures all data analysis, audit and appeal requirements of all subsidiary contracts are completed in a timely and accurate manner, within budgeted guidelines and to provide appropriate direction to assigned staff. Provide clear, accurate and timely information and education regarding utilization of agency services to internal and external customers. The incumbent manages and directs a diverse and highly professional staff consisting of Mastered level Statisticians, Auditors, and Analysts. The incumbent must develop, design, and implement multiple projects across contract lines. The incumbent provides assistance, guidance and mentoring to the staff while also providing the initial and ongoing training for said staff. Providing guidance for application of regulations to audits and appeals, as well as coordinating and monitoring all quality improvement/quality assurance activities that provide the opportunity to identify areas for improvement and corrective action implementation are part of this positions basic functions. The incumbent interprets agency directives and effectively implements these directives into policies and procedure of the area. This position also works with Operations Managers, Auditors, Statisticians, and Programmers in all subsidiary sites to ensure competency and consistency in work production throughout the Company. This position works with Regional and Central Agency Offices, as well as Attorneys and Consultants. The incumbent is charged with monitoring and detecting enhancements that may identify improvements to the workflow process and work distribution. In addition, the incumbent is charged with providing feedback to upper management concerning all areas of responsibility. ::: ::: ::: ::: ::: {#win0divHRS_SCH_PSTDSC_row$3} ::: {#win0divHRS_SCH_WRK_DESCR100$3} Summary of Qualifications ::: {#win0divHRS_SCH_WRK_DESCR100grp$3} ::: {#win0divHRS_SCH_PSTDSC_DESCRLONG$3} []{#HRS_SCH_PSTDSC_DESCRLONG$3} - Bachelor degree in statistics, nursing, health care, business, accounting or related field - Minimum of five years of successful supervisory or leadership experience - Knowledge of Medicare or other agency regulations and guidelines - Experience in utilizing statistical methods and data analysis techniques - Experience in a position utilizing leadership, team building and/or Performance Management skills to evaluate and improve the performance of the staff - Experience developing ideas to effectively solve problems and effectively communicating these solutions to others for implementation - Basic knowledge of database management systems preferred - Experience managing Medicare audits and reimbursement audit and appeal processes is preferred ::: ::: ::: ::: ::: {#win0divHRS_SCH_PSTDSC_row$4} ::: {#win0divHRS_SCH_WRK_DESCR100$4} Terms and Agreements ::: {#win0divHRS_SCH_WRK_D SCR100grp$4} ::: {#win0divHRS_SCH_PSTDSC_DESCRLONG$4} []{#HRS_SCH_PSTDSC_DESCRLONG$4} By submitting a job application, I attest that all information to the best of my knowledge is true and accurate. Furthermore, I understand that any information provided by me throughout the job application process is subject to verification including, but not limited to work experience, education, assessment (test) and interviews. We appreciate your interest in'The Company'. The Company does not discriminate in hiring or employment on the basis of race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetics, status as a disabled or protected veteran, or because of citizenship status in the case of a citizen or intending citizen. No question on this application is intended to secure infor ::: ::: ::: :::
How this job compares
Set against the 8,391 open Operations Manager jobs on Olive Jobs, counted October 31, 2026.
- Pay
- This postingNot listed
- Alabama median$80–110K/yr64 salary ranges
- US median$21–28/hr629 hourly ranges
- Openings
- Olive Jobs lists 115 open Operations Manager jobs in Alabama and 8,391 across the US. 1% of them nationwide are listed as remote or flexible.
- Hiring the most in Alabama
- Walmart10 open
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- Carlisle (Wendy's franchisee)3 open
- Experience
- This posting asks for at least 5 years of experience; Operations Manager postings that state a minimum ask for 4 years at the median (6,278 postings).
- Education
- This posting asks for a bachelor's degree; 1,810 of the 8,391 open Operations Manager jobs (22%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on October 31, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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