Assistant Branch Manager

BASIC QUALIFICATIONS Education: High School Diploma or equivalent required; post-secondary education preferred; specialized banking training; valid driver's license. Skills: Proficient in English, mathematics, interpersonal relations, communication, customer service, and sales; demonstrated leadership, management, and supervisory abilities; strong organizational and project management skills; problem-solving capability; thorough knowledge of bank products, services, policies, procedures, and federal banking regulations; expertise in branch and teller operations, cash/ATM procedures; proficient PC skills; ability to lift 50 lbs. Experience: Minimum three (3) years related experience. GENERAL RESPONSIBILITIES Assist Branch Manager in managing branch office to meet customer financial service needs; implement strategies to achieve Retail Banking Division annual operating plan goals; ensure compliance with operating policies, procedures, and regulatory requirements; supervise assigned personnel; communicate with management and staff; provide periodic reports. ESSENTIAL DUTIES 1. Branch Management Support: - Manage sales, branch functions, and business development to achieve growth, customer service excellence, and profitability - Enhance Bank image through proactive, customer-driven service exceeding expectations - Ensure customer retention and branch growth - Maintain proper staffing levels for customer service and sales objectives - Train personnel on product knowledge and sales techniques - Coach branch team on customer experience, sales goals, and leadership development - Actively participate in customer service; generate deposits and loans - Ensure operations comply with Bank policies (office balancing, vault cash control, etc.) - Maintain security, maintenance, safety, and cleanliness; supervise building/vault opening and closing - Conduct regular branch self-audits - Prepare outgoing wires; place account stops and holds - Review branch reports for accuracy; ensure timely submission - Establish Customer Information Files and open new accounts - Coordinate weekly branch meetings - Participate in community organizations and branch events 2. Implement strategies achieving branch goals per Retail Banking Division annual plan; assist in budget development and adherence. 3. Comply with laws and policies promoting harassment-free, non-discriminatory workplace. 4. Support adherence to internal policies for risk management, safety, soundness, and regulatory compliance (CRA, BSA, Equal Credit Opportunity Act, etc.). 5. Personnel Supervision: - Assist in hiring new personnel - Provide orientation and training - Review employee performance during probation and regularly thereafter - Organize, schedule, and distribute work - Communicate pertinent policies and procedures; encourage upward communication - Administer personnel policies per Bank standards 6. Communicate with Branch Manager, office managers, and staff to integrate goals and activities. 7. Provide periodic reports to Branch Manager and other Bank groups as required.