Human Resources Assistant

We have an outstanding Contract position for aHuman Resources Assistant to join a leading Company located in theIrving, TXsurrounding area.

US Citizenship is required.

We are looking for a Pre-employment Investigations Associate responsible for facilitating a seamless, customer-centric onboarding experience for our new hires. This person will serve as the primary point of contact throughout the pre-employment investigation process, interacting with pre-hires, hiring managers, recruiters, and external vendors.

This is a hybrid position that requires working in-office two days a week on Tuesdays and Wednesdays at our Irving, TX site.

Job Responsibilities:

• Engage pre-hires to facilitate the pre-employment process, provide status, and gather additional information as needed.

• Partner with Recruiting, Security, and other internal resources to successfully clear candidates to start in a timely fashion in compliance with government regulation and company policy.

• Initiate and tracks status of pre-employment investigations (background check and drug screen).

• Troubleshoot and resolve issues associated with variety of actions throughout the process.

• Administer tasks within the applicant tracking and onboarding systems (Workday and ServiceNow), ensuring case documentation is accurate and complete.

• Answer a broad range of questions related to the Pre-employment Investigation process from a variety of internal and external stakeholders through a variety of channels (telephone, email, text).

• Maintain accurate and complete documentation of actions utilizing organizational systems and Microsoft Office suite.

• Participate in continuous improvement of processes and systems to promote efficiency and customer experience.

Basic Hiring Criteria:

• Bachelor's degree and 2 years related experience or a high school diploma and 6 years related experience.

• Knowledge and previous Human Resources experience, specifically as it relates to Pre-Employment Investigations (PEI).

• Strong customer service, problem-solving, and technology skills.

• Broadband internet access at home with experience using web-based tools and websites to complete actions or troubleshoot issues.

• Computer literate; current on new technology such as MS 365 and Microsoft Teams.

• Strong verbal and written communication skills.

• Effective listening, reading and comprehension skills.

Desired Qualifications:

• Knowledge and previous human resource experience in onboarding, staffing, recruiting, and pre-employment investigations (PEI).

• Experience working in an HR Service Center environment.

• Demonstrated excellence in organizational and time management skills .

• Confident phone presence and exceptional customer service skills.

• Prior experience using Workday.

• Prior experience using Amazon Connect.

• Prior experience using ServiceNow.

Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visithttp://www.tadpgs.com/candidate-privacy/orhttps://pdsdefense.com/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance