Sr. Manager, Fulfillment

OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us. YOUR IMPACT The Senior Manager, Fulfillment is responsible for leading regional Fulfillment operations while contributing to OpenText's global Order-to-Cash strategy. The role drives operational excellence, client experience, compliance, and transformation initiatives across products, systems, and geographies. Working closely with Sales, Finance, IT, Renewals, and Technical Support, the Senior Manager identifies opportunities to improve scalability, automate processes, strengthen internal controls, and support business growth while ensuring an exceptional client experience. WHAT THE ROLE OFFERS - Lead a diverse team of Client Order and Fulfillment Specialists to deliver an accurate and smooth client buying experience across many product lines. - Own operational performance metrics including backlog reduction, SLA attainment, same-day completion targets, quality, and client satisfaction. - Monitor operational health and proactively identify risks impacting revenue recognition, invoicing, client delivery, and contract compliance. - Identify and implement automation opportunities leveraging AI, workflow technologies, and system integrations to improve operational efficiency and reduce manual effort. - Provide leadership coverage during critical month-end and quarter-end periods, including occasional support outside regular business hours. - You will be accountable to ensure Standard Operating Procedures (SOPs) are aligned across the regions and across products to support continued team collaboration and improvement. - Ensure adherence to revenue recognition requirements, audit controls, corporate policies, and Sarbanes-Oxley compliance standards. WHAT YOU NEED TO SUCCEED - University or college education in a relevant discipline, with Finance, Accounting, or Business Operations preferred, or an equivalent combination of education and relevant leadership experience. - Minimum 7 years of experience in Fulfillment, Order-to-Cash, Finance Operations, or a related high-technology environment, including at least three years of formal people-leadership experience. - Demonstrated ability to develop future leaders through coaching, mentoring, succession planning, and talent development. - Proven ability to build a highly engaged, accountable, and inclusive culture focused on continuous learning and client focus. - Exceptional written and verbal communication skills. - Strong understanding of enterprise Order-to-Cash ecosystems including ERP, CRM, licensing, entitlement, fulfillment, and case management platforms. - Experience leading operational improvements leveraging SAP, Salesforce, ServiceNow, and related enterprise systems. ONE LAST THING Join OpenText as a Senior Manager, Fulfillment and play a pivotal leadership role in shaping the future of our global Order-to-Cash operations. This is an exciting opportunity to lead a high-performing team, drive operational excellence, and influence strategic transformati