Patient Accounts Assistant

**Position summary: Responsible for providing effective customer service when utilizing the hospital Operator system and during face-to-face interactions with patients, family members, and hospital personnel. Will also collect accurate patient information, complete patient registrations in a timely manner and assist in posting insurance payments. - Greet all patients with courtesy and register patients at semi private admitting desk with entering complete and accurate information on the admission record - Answer Operator phones and direct calls to the appropriate offices - Collect and post payments with printing receipts and apply payments to the correct accounts for all money received - Balance cash drawer, evening/weekend cash drawer, petty cash, and prepare deposits, as needed - Answer patient questions regarding bills and direct them to appropriate staff - Assist Receptionist in billing doctors and other businesses for central supplies, pharmacy, and medical record fees - Work holiday rotation and cover evening/weekend as needed - Record and deposit patient valuables properly as needed - Scan and Index all payments and correspondence received - Check insurance eligibility on each patient registration & assist with eligibility reports & work queues - Completely and accurately register outpatient and inpatients, obtaining copies of insurance cards and necessary signatures on medical & financial documents - Adding and editing doctors in the computer system - Be familiar with patient financial assistance, payment plan guidelines, and help educate and assist patients with financial responsibilities - Obtain copies of insurance cards, physician orders and inform the patient/guardian of their financial responsibility if applicable - Assist Admitting Specialist in posting all insurance payments and collection agencies to correct accounts - Assist with Medicare Bad Debt report - Assist with daily mail duties for received & outgoing mail for Samaritan - Prepare morning census and complete necessary paperwork on weekends - Cover Receptionist, Registration, and ER Registration as needed - Secure and lock hospital doors after day & weekend shifts - Assist with orientation process for new employees - Complete E-Learning and job competencies as required - Perform other duties as directed by the director Education - High School graduate Experience - Customer service & hospital admissions operations experience preferred ** Licenses/Certificate - None - Essential skills and experience: - Customer service experience - Excellent interpersonal and communication skills - Strong team player - Basic computer proficiency - Time management - Ability to organize and manage multiple priorities - Commitment to hospital values - Problem resolution at a functional level - Telephone etiquette skills