Sr. Execution Manager, Global Strategic Accounts

Job Description POSITION SUMMARY As a Global Strategic Account Execution Manager at Vertiv, you will play a pivotal role in enhancing our customer engagement and ensuring the successful execution of projects and programs for a specific key account. This dynamic and customer-facing position demands exceptional leadership, communication, team building skills and project management skills, as well as an overall understanding of our products and services. You will have end-to-end responsibility for managing most aspects of the account, from product delivery to post-sales support, and you will serve as the single point of contact, globally, across all end-to-end support functions - technical development, R&D, operations, customer service, product delivery, on-site project management, and post sales service and support. This role will be a key partner to the GSA Account Director and will act as a global customer advocate managing execution and engagement to ensure a seamless global customer experience. RESPONSIBILITIES Client Engagement Management: * Build and maintain strong relationships with the key client stakeholders. * Act as the primary point of contact for the client along with GSA Account Director, ensuring effective communication and understanding of their needs and expectations. * Collaborate with the sales account manager to align on customer expectations and drive successful execution. * Coordinate and manage early-stage customer technical engagement by getting technical sales involved to drive clarity on scope, engagement, deliverables, and expectations. Project and Program Management: * Lead end-to-end project and program management activities, including planning, execution, monitoring, and delivery. * Oversee product delivery, site deployments, and technical development engagements, ensuring they meet quality, scope, and timeline requirements. * Manage all aspects of customer engagement, including program strategy, milestones, and deliverables. * Monitor the financial performance of projects and work with offering management if pricing needs to be adjusted. * Manage the scope, budget, and deadline with project managers to ensure we are meeting the expectations of our customers on their projects. Team Leadership and Collaboration: * Leads team of direct reports in setting and achieving objectives in line with corporate values and goals. * Act as an umbrella program manager, coordinating with various program and project management functions within the company (e.g., customer service, on-site service project management, factory, quality, issue resolution and operations program management) to streamline the customer interface and ensure a cohesive approach. * Provide leadership and guidance to cross-functional teams involved in the client's projects and programs. * Coordinate and lead across various internal support functions (managing with and executing through) throughout the product and project lifecycle. Risk Management: * Identify potential risks and proactively implement mitigation strategies to ensure project and program success. * Monitor project progress and address issues promptly to minimize disruptions. * Assemble cross functional teams to address issues (quality, safety, manufacturing etc...) to ensure program or project issues are resolved in a timely manner.